Customer Care Executive

2 weeks ago

Johor Bahru, Malaysia Rentokil Initial Full time

We are looking for a motivated, dynamic Customer Care Executive (Indoor) to join our team based out of our offices in various locations. Your responsibilities will be to look to build on solid existing client relationships whilst also using your outstanding sales skills and outgoing personality to win new sales and clients in your sales territory.
To help to achieve this, we will provide you with a competitive base salary, highly rewarding incentive structure and career opportunities. You will also be given full product training, with hands on assistance from the customer care team.
**In this role you will be responsible for**:

- By providing excellent after sales service and regular communication between the customer and the Company
- Work closely with other team members to provide strong team representation in meeting customer’s expectations
- Assist in credit control work
- Conduct outbound call i.e. renewal, cycle call, attend to complaint calls and up selling.

**Requirements**:

- Minimum a Diploma in related discipline of studies with proven track record in customer care environment
- Highly successful at converting clients with the ability to adhere to KPI's to ensure success
- Driven by data and building a network of excellent customer relationships
- Good communication skills and has the ability to communicate fluently on the phone
- Call centre experience is an added advantage
- Good planning and organisational skills with attention to details.
- Ability to priorities tasks with effective time management
- Good understanding of Business clients in your designated locations
- Autonomous and thrive on challenges
- Required valid driving license because driving is part of the job requirement for this designation

**Highly Desirable**:

- Excellent customer service via phone & negotiation skills
- Ability to reach & exceed up selling targets
- Versatility to build rapport with people at all levels
- Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
- Commercially focused acumen

**Benefits**:
Rewards and Benefits
- Attractive base salary and incentives
- Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
- Out-patient & Specialist Coverage
- Dental & Optical Coverage
- Additional Retirement benefits
- Staff Purchase Plans

You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Customer Care Team.
Equal Opportunities
Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.
**Address**:
Rentokil Initial (M) Sdn Bhd No.17 Jalan Selatan 8/1, Kawasan Perindustrian Selatan, 81300 Johor Bahru, Johor Darul Takzim.

  • Customer Care Executive

    4 days ago

    Johor Bahru, Malaysia Wangsa Delima Sdn Bhd Full time

    1. Conducting surveys and writing reports based on customer feedback on products and services. 2. Providing customers with clear instructions to resolve issues. 3. Rerouting customer calls to other departments when advanced solutions are needed. 4. Managing orders and ensuring their prompt delivery. 5. Coaching spokespersons and executives in effective...

  • Customer Care Assistant

    1 week ago

    Johor Bahru, Malaysia Trinity workforce Solution Full time

    **Customer Care Assistant - Petaling Jaya** **Salary**: Up to RM3500 Monday - Sunday (2 days rotating) 8:30 am until 6:00 pm About Us: Join a dynamic team dedicated to delivering exceptional customer service experiences! We are currently seeking enthusiastic individuals to join us as Customer Care Assistants. If you're passionate about helping others and...

  • Bahasa Malay Customer Care Executive

    2 days ago

    Johor Bahru, Malaysia Carecone Corp Full time

    Exceeding customer expectation in terms of customer service & accurate information. - Working in a team to achieve the required KPI elements and SLA. - Good computer literacy **Job Type**: Contract Contract length: 24 months Pay: From RM2,000.00 per month Schedule: - Rotational shift Supplemental Pay: - Attendance bonus - Overtime pay - Performance...

  • Sales and Patient Care Executive

    7 days ago

    Johor Bahru, Malaysia Can-Care Health Systems (M) Sdn Bhd Full time

    **a) Customer Relationship Management** - Build rapport and professional relationships with key customers including surgeons, oncologists, nurses and NGOs - Act as the product champion by providing customers and patients with the right solution promptly - Perform after-sales support and technical assistance in the usage of products sold to the end users -...

  • Customer Care Personnel

    2 days ago

    Johor Bahru, Johor, Malaysia VFive Group Sdn Bhd Full time 20,000 - 35,000 per year

    Location of Project : Bangunan Sultan Iskandar (BSI) / CIQ Johor BahruEmployment Type : ContractWork Schedule : Shift (7:00 am - 7:00 pm / 7:00 pm - 7:00 am)Job Summary:The Customer Care Personnel is responsible for managing and coordinating all incoming complaints, service requests, and inquiries from residents or the public. This role ensures all reports...

  • Clinic Operations

    1 week ago

    Johor Bahru, Malaysia Gracious Physio & Osteopathic Centre Full time

    We're Hiring**:Clinic Operations & Customer Care Executive (Tmn Molek, JB)** RM1,800.00 - RM2,500.00++ *Based on relevant admin, clinic, or hospitality experience. Higher for capable multi-taskers **Join a hands-on therapy clinic where your calm, organised presence makes all the difference.** Do You Find Fulfilment in Helping Others Stay on Track? Do...

  • Care Advisor

    7 days ago

    Johor Bahru, Malaysia Homage Sdn. Bhd. Full time

    About Homage Homage is a care platform that combines qualified and trained caregivers, nurses, doctors and health care organisations and funders with technology, enabling care, wellness and recovery wherever you are. The work that we do and technology we build transforms lives every hour, every day. We’re looking for people who are talented, driven and...

  • Customer Care Specialist

    2 days ago

    Johor Bahru, Johor, Malaysia LINEA DENTAL LABORATORY SDN. BHD. Full time 30,000 - 60,000 per year

    Linea is an Australian founded and owned premium orthodontics & oral cosmetics company that isrevolutionising the oral health care industry in Australia. Linea is focused on providing bespoke clear aligner(teeth straightening) & veneer treatments. Utilizing a unique partnership model with dental clinics acrossAustralia, Linea is making professional...

  • Patient Care Assistant

    2 days ago

    Johor Bahru, Malaysia Pulai Springs Healthcare Centre Full time

    **Job description** **Key Responsibilities**: - Greet patients and visitors in a professional, courteous, and caring manner. - Register patients, update personal details, and assist with appointment scheduling. - Provide accurate information regarding services, treatment procedures, and billing. - Coordinate with doctors, nurses, and other departments to...

  • (Immediate Hiring) Customer Care Executive

    1 week ago

    Johor Bahru, Malaysia Talreso Consultancy and Advisory Full time

    **JOB SCOPE**: - Resolving customer complaints and providing accurate information to improve customer’s satisfaction - Working in a team to achieve KPI elements **REQUIREMENTS**: - Good English communication skills (spoken & written) - SPM leavers and Fresh Graduates are welcomed to start their first career in a Call Centre - Full Training Provided...