Patient Care Assistant

2 days ago


Johor Bahru, Malaysia Pulai Springs Healthcare Centre Full time

**Job description**

**Key Responsibilities**:

- Greet patients and visitors in a professional, courteous, and caring manner.
- Register patients, update personal details, and assist with appointment scheduling.
- Provide accurate information regarding services, treatment procedures, and billing.
- Coordinate with doctors, nurses, and other departments to ensure seamless patient experience.
- Manage daily front desk duties, including patient check-ins/check-outs and queue management.
- Handle feedback, concerns, or complaints with empathy and escalate issues when necessary.
- Maintain cleanliness and order at the reception and waiting area.
- Ensure patient confidentiality and compliance with healthcare regulations at all times.

**Requirements**:

- SPM / Diploma in Business Administration, Healthcare, or a related field.
- Minimum 1-2 years of experience in a customer service or front desk role (preferably in healthcare).
- Good communication skills in **English and Bahasa Malaysia** (Mandarin/Tamil is a plus).
- Friendly, patient, and empathetic personality.
- Able to multitask, work under pressure, and handle sensitive situations calmly.
- Proficient in basic computer skills

**Preferred Skills**:

- Experience with clinic/hospital management systems.
- Basic knowledge of medical terms or healthcare procedures.
- First aid or CPR certification is an added advantage.

Pay: From RM1,800.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Meal provided
- Opportunities for promotion

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Rotational shift

Work Location: In person



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