Customer Care Assistant
2 weeks ago
Job Responsibilities:
- Provide excellent service, stream line patient flow, manage complaints, gather feedback/testimonials, conduct surveys and maintain workplace cleanliness/
- Handle patient registration, record data entry/update, appointment booking/scheduling, check-in/out, monitor flow, attend to needs/requests/follow-ups, manage phone calls, address walk-in inquiries, and oversee admin/housekeeping, including patient follow-ups and appointments.
- Perform selective eye test.
- Facilitate patient flow and support doctors with medication and surgery instructions, while also managing doctors' room upkeep and ensuring it's stocked with essential items.
- Conduct various eye tests and provide timely follow-up reminders for pending patient cases.
- Manage sales transactions and cashier responsibilities utilizing the Salesforce POS system, while also tending to patients' administrative needs and conducting follow-ups.
- Ensure daily settlement, reconcile sales, and perform stock checks for medications/drugs. - Prepare patient files for next-day appointments, handle filing tasks such as retrieving and filing patient files, and perform housekeeping duties in designated work areas as assigned by the CM/PIC.
Other Task/Responsibilities
- Surgery Coordinator Assistant.
- OT Assistant.
- Assist in Company/Marketing campaigns/activities/roadshows (indoor & outdoor).
- Special projects.
- Other role specific or person specific job assignments.
Requirement:
- SPM, Diploma and Degree holder.
- Minimum 6 months experience of face to face customer service.
- Well groomed as per company policy.
- Fast learner.
Able to travel in any mode of transportation
Pay: RM1,277.22 - RM3,200.00 per month
Schedule:
- Day shift
Work Location: In person
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