Sales and Patient Care Executive

7 days ago

Johor Bahru, Malaysia Can-Care Health Systems (M) Sdn Bhd Full time

**a) Customer Relationship Management**
- Build rapport and professional relationships with key customers including surgeons, oncologists, nurses and NGOs
- Act as the product champion by providing customers and patients with the right solution promptly
- Perform after-sales support and technical assistance in the usage of products sold to the end users
- Address customer issues and concerns in a timely manner to ensure customer satisfaction

**b) Sales Target**
- Achieve sales and distribution targets monthly and yearly
- Grow the business potential in all related products
- Recruit JPA / WGS / Zakat / MAKNA applicants and follow up thoroughly
- Identify business opportunities, formulate account strategies and ensure effective implementation of the action plan
- Ensure sales activities are being documented, and sales reports are to be kept updated
- Achieve floating clinic KPIs
- Participate in events and support teamwork activities to achieve marketing goals

**c) Education Awareness and Support**
- Conduct Continuous Medical Education (CME) to various healthcare professionals with assistance from the marketing team
- Conduct presentations to potential customers when required including social department in the hospitals
- Raise product awareness via various cancer awareness campaigns with hospital and NGO support groups including Look Good Feel Better

**d) Product Detailing**
- Responsible for conducting product detailing to surgical and oncology doctors and nurses
- Responsible for conducting user training on Paxman Scalp Cooling, Lymphatism Machine, and other devices as assigned

**e) Patient Care and Fitting**
- Provide personalized consultation and fitting services for patients in the hospitals and in Can-Care’s outlet whenever necessary
- Assist in product-related queries and provide solutions
- Manage floating clinics on designated days in hospitals to generate higher patient leads
- Assist in ad-hoc matters.

**Requirement and Skillset**:

- At least **2-3 years** of working experience in Clinical, Sales and Marketing within the healthcare sector
- Processes strong sense of self-initiative
- A fast-learner who can be on-the-go quickly and work independently
- Excellent communication and negotiation skills
- A good team player
- Strong in follow up and keep all relevant parties posted on the progress
- Good time management
- Must be able to travel outstation
- Required to have own transport
- Area of coverage: Southern Region (1 Vacancy) and Central & East Coast Region (1 Vacancy)

**Job Types**: Full-time, Permanent

Pay: RM2,500.00 - RM4,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Meal allowance

Schedule:

- Day shift
- Monday to Friday

Supplemental Pay:

- Commission pay

Work Location: In person

Expected Start Date: 05/20/2025

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