Customer Care Personnel

1 day ago

Johor Bahru, Johor, Malaysia VFive Group Sdn Bhd Full time
Project Location : Bangunan Sultan Iskandar (BSI) / CIQ Johor Bahru Employment Type : Contract until completion of project Job Schedule : 7:00 am - 7:00 pm or vice versa Job Summary:

The Customer Care Personnel is responsible for managing and coordinating all incoming complaints, service requests, and inquiries from residents or the public. This role ensures all reports are accurately logged, verified, and directed to the relevant technical personnel for prompt action. The position requires high alertness, accuracy in communication, and a proactive attitude in handling both internal and external service issues.

Job Responsibilities:

  • Receive complaints and service requests from residents or the public via WhatsApp or phone calls.
  • Obtain and verify all complaint details, including location, category (trade), and issue description.
  • Assign and inform the relevant Technician according to the designated zone or trade.
  • Log complaints into the system, generate Work Orders (WO), and update status or remarks as necessary.
  • Record and monitor Self-Finding reports (internal findings) and ensure proper documentation in the system.
  • Log and track Corrective actions initiated by JKR or Residents, ensuring timely follow-up and completion.
  • Maintain continuous alertness and responsiveness to all incoming messages or calls to ensure no delay in complaint handling.
  • Provide regular updates to supervisors or engineers on complaint trends, urgent cases, and unresolved issues.
  • Assist in preparing daily and weekly reports on complaints, response time, and corrective actions taken.
  • Perform any other related tasks assigned by the supervisor to support smooth operation of the Customer Care function.

Job Requirements:

  • Certificate/Diploma in Business Administration, Customer Service, or related field.
  • Minimum 1–2 years of experience in customer service, helpdesk, or facility management environment.
  • Good communication skills in Bahasa Malaysia and English (both verbal and written).
  • Strong organizational and multitasking abilities with attention to detail.
  • Familiar with Microsoft Office, WhatsApp communication, and work order systems.
  • Able to work under pressure and respond promptly to urgent issues.
  • Pleasant, patient, and service-oriented personality.
  • Willing to work according to shift scheduling.
  • Immediate availability will be preffered.

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