Consumer Care Specialist
2 days ago
Work Location: Johor Bahru City Square
Job Responsibilities:
- To provide timely solutions and support to all customers request via various communication channels such as inbound calls, emails, social media etc.
- To collect and record all relevant information accurately into the Intake system.
- To report details of all complaints within the time frame to the department/personnel in charge.
- To ensure consumer is kept informed of the progress of the complaint review and to communicate the results of the investigation as advised by supervisor.
- To prepare daily reports of concerns received from consumers.
- To achieve individual performance expectations and development.
- To perform any ad-hoc tasks assigned by the Management from time to time.
Job Requirements:
- Candidate must possess at least a Diploma in any field.
- Candidate must be able to read, speak, and type Tagalog & English.
- Candidates fluent in Tagalog & English preferred as role requires candidate to deal with Filipino & English speaking clients.
- Required Skill(s): Customer Service, Communication Skill, Active Listening, Typing Skill
- 5 working days per week.
- Training provided before start work
- Fresh graduates are welcome to apply.
Job Type: Full-time
Pay: RM2, RM3,200.00 per month
Work Location: In person
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