Customer Relations Assistant

2 days ago


Petaling Jaya, Malaysia Aiman Motor Sdn Bhd Full time

**Position**: Customer Relations Assistant (CRA)

**Location**:Aiman Motor PJ (Proton dealership)

**Responsibilities**:

- CRA will assist and report directly to Service Manager on daily operation matters
- CRA will assist and report (dotted line reporting) to Proton i/Care department for respect of process and procedures on customer complaint handling
- CRA shall establish and build professional relationship with customers to portray PROTON's corporate image
- CRA shall handle, follow up and resolve customer complaints and prepare related reports
- CRA shall create a supportive environment for customers driven by customer-centric values e.g greeting customers,offering refreshment, offering test drive, controlling of morning customer traffic and others
- CRA shall assist and monitor frontliners workflow throughout the day, especially if it involves customers
- CRA responsible to assist in monitoring and analysing Sales Satisfaction Index (SSI); and identify areas of weakness/strengths and implement the countermeasure proposed where necessary
- CRA shall be involved in all related Customer Satisfaction improvement activities carried out at branch
- CRA shall provide support and work with other related departments, when necessary
- To execute and implement any job assigned and instructed by the superior

**Requirements**:

- Must be organized and punctual
- Well-presented and professional
- A high school qualification or equivalent
- Excellent verbal and written communication skills
- Proficient in Microsoft Office

**Salary**: RM1,500.00 - RM2,500.00 per month

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Monday to Friday
- Weekend jobs

Supplemental pay types:

- Commission pay



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