Quality Assurance Trainer

OverviewWe are seeking an experienced and detail-oriented AI Trainer to lead the training and development of annotators working on AI data labeling projects across text, audio, and video domains. This role is critical in ensuring that all annotators fully understand project guidelines, annotation rubrics, and quality standards — and are consistently able...

**Reports To** - Head Of Safety, Security & Quality Assurance **Key Accountabilty** - Monitoring and implementing safety policies and procedures embraced and complied by all employees - Conducting safety inspections and trainings - Investigating workplace accidents and maintaining records **Qualification & Experience** - Minimum STPM/SPM - Good command of...

**Position Title** - Officer **Reports To** - Head Of Safety, Security & Quality Assurance **Key Accountabilty** - Monitoring and implementing safety policies and procedures embraced and complied by all employees - Conducting safety inspections and trainings - Investigating workplace accidents and maintaining records **Qualification & Experience** -...

**JOB DESCRIPTION**: - Assess the quality and accuracy of the calls monitored, including financial and compliance accuracy. - Provide feedback to the Analysts. - Provide feedback to the Trainers (as appropriate) - Implement process / analyst corrective action as required. - Generate the accuracy scores and send the report to all concerned. - Maintain...

**Key Responsibilities**: Quality Assurance (QA) Responsibilities: - Identify gaps in service delivery such as tone, accuracy, compliance, empathy, and first contact resolution. - Conduct regular audits and calibration sessions to align QA standards across team leads and management. - Provide detailed feedback and coaching to agents based on QA...

Overview: The Quality Assurance (QA) Analyst is responsible for monitoring, evaluating, and improving the quality of customer interactions in Mandarin, Cantonese, and English. Based in Johor, the QA Analyst ensures that service standards are consistently met by reviewing agent performance, identifying improvement areas, and supporting coaching initiatives....

Key ResponsibilitiesConduct comprehensive onboarding sessions for new annotators, ensuring a strong understanding of tools, workflows, and rubrics.Design, update, and deliver training materials, SOPs, and reference guides aligned with evolving project needs.Lead refresher and calibration sessions to address performance gaps and incorporate rubric...

**Minimum Qualification**: - Graduate in a clinical or life-science related field **Experience**: **Clinical Trainer** - Minimum 3-5 years' experience in clinical research at Senior CRA (or equivalent level) or above and/or as trainer in clinical services of any pharmaceutical / clinical research organization - An understanding of clinical research...

QA (Quality Assurance) job involves ensuring a product or service meets predefined quality standards by designing, implementing, and executing tests, identifying defects, and collaborating with development teams. Key responsibilities include creating test plans and cases, performing functional, performance, and compatibility testing, tracking bugs,...

**Reports To**: **Senior Manager, Quality Assurance & Delivery**: **Role Purpose**: Lead, drive and monitor Quality Assurance team and ensure efficient and effective implementation of service quality assurance plans with highest integrity, accuracy, and ethical standards. **Key Accountability**: - Service Quality Assurance (SQA) Planning and Management:...