Customer Service Executive

As the Executive – Service Quality Assurance, you will be responsible for identifying training needs, delivering effective training programs, and monitoring service calls to ensure high-quality customer interactions. Your role is essential in supporting service excellence and enhancing customer experience.Key Responsibilities:Collaborate with department or...

Job SummaryProvide supports to customers by providing helpful information, answering questions, and responding to complaints. Provide front line support for clients and customers and help ensure that customers are satisfied with services, and assistance provided.Provide guidance and on-the-job training to new customer service personnel. At the same time,...

**RESPONSIBILITIES** **Effectively manage incoming calls.** - Resolve customer complaints and questions via phone. - Reach out to existing customers to conduct Service Quality Calls. - Act as the company gatekeeper. - Maintain good relationship between internal & external customers and company **REQUIREMENTS** - No minimum working experience in the related...

**About Us**: Brighten Business Consulting Sdn Bhd is a digital marketing and manpower outsourcing service agency. Headquartered in Hong Kong, we have branches and team members in Malaysia, Taiwan, UK, and Australia. With over 10 years of experience in marketing, business strategy, and technological solutions, our primary aim is to deliver high-quality...

**About Us**: Brighten Business Consulting Sdn Bhd is a digital marketing and manpower outsourcing service agency. Headquartered in Hong Kong, we have branches and team members in Malaysia, Taiwan, UK, and Australia. With over 10 years of experience in marketing, business strategy, and technological solutions, our primary aim is to deliver high-quality...

To attend and respond to customer queries and to ensure that resolutions or related problems are handled in timely manner and in accordance to performance standards Ensure meeting service targets in achieving service, productivity and quality assurance level. To meet daily targets. Assist in creating ways for delivering excellent customer service or problems...

**Job Summary**: - We are looking for a proactive, customer-focused *Sales & Customer Service Executive* to manage B2B client relationships, grow sales, and ensure smooth communication between customers and internal teams. You’ll handle both *pre-sales* and *post-sales* activities to ensure high client satisfaction and repeat...

Provide excellent customer service support and experience to our e-commerce customers across our E-commerce platforms such as Shopee, Lazada, TikTok, etcUse phone, instant messaging and email to provide fast response to customer enquiries on products, order status and after sales services or regarding a productMay need to make phone calls to our customers...

Reply Message, Follow up customer car status, check stock and arrange stock, arrange technician job, clean office, check and record down the pricing. Our Vision is to ensure our customers have a satisfaction service & provide one-stop car maintenance service centre. Company Mission Our mission is open 50 service centre (provide all tyre of service) and...

Job DescriptionsResponsible to provide product information, answer questions, and resolving emerging problems that customer inquiries via ecommerce chat.Ability to speak and write in English and Bahasa Malaysia.Poses strong communication skill and go extra mile to engage customersMeeting ecommerce marketplace KPI on chat response to ensure efficiency and...