Technical Support Specialist

4 days ago


Cheras, Malaysia Procurement & Contracts Sdn Bhd Full time

PCSB specializes in supplying sanitary wares, tiles, and building materials to construction projects and has an exciting opportunity for enthusiastic talent to join our dynamic team.
Do you want to be part of a thriving and supportive team? If so, read on.
**Your core responsibilities**:
Provide technical & installation support for company products
**Your day-to-day duties**:

- Manage all technical issues of company products through professional customer service
- Provide installation, setup, and technical configuration service of company products to internal and external customers
- Repair faulty products through proper diagnosis and troubleshoot
- Liaise with suppliers to resolve product issues.
- Carry out on-site installation & preventive maintenance briefing
- Produce service & complaint report
- Assist in product technical documentation
- Record daily activities

**The skills that help you succeed**:

- Acquired at least 1 year of hands-on relevant experience, especially in the field of plumbing
- Good command of English and Malay, able to produce a comprehensive report
- Equip with analytical skills to troubleshoot and provide solutions
- Able to communicate with internal and external customers effectively
- Competent in utilizing MS Office (Excel, Word) and mobile apps such as WhatsApp and Telegram

**Good to have**:

- Acquired at least a Diploma or degree in science, engineering or technical discipline
- Acquired at least 1 year of experience in installing or fixing bathroom or kitchen wares

**Job Perks**:

- Competitive basic salary
- Work-Life Balance - Five-Day week (9 am ~ 6 pm)
- Company's Reserved Car Park, petrol card & hand-phone
- Group Hospitalization & Outpatient medical coverage, Group Personal Accident and Group Term Life Insurance coverage.
- Prayer Room for Muslim
- Vast opportunities for career development and growth

**Job Types**: Full-time, Permanent

**Salary**: RM2,300.00 - RM3,000.00 per month

**Benefits**:

- Free parking

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Yearly bonus


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