After Sales Executive

1 week ago


Kuala Lumpur, Malaysia ACO Tech Sdn Bhd Full time

**DUTIES and RESPONSIBILITIES**:

- To collect back all the defective units and to trace down the status and request for investigation report.
- To provide after sales service training and related knowledge to the relevant parties.
- To provide the weekly issues status and monthly report for overall market issues.
- Manage product warranty claims.
- Establish / review SOP regarding after sales management.
- Conduct data analysis on top claims, devise action plan to curb / reduce the warranty claims trend.
- To deal and assist service centre regarding the product issues.
- Manage part replacement of product across all service centres nationwide.
- Compile FAQ / instruction guides / handbook after sales maintenance
- Compile after sales maintenance training materials for customer

**; Requirements: - SPECIFIC SKILLS/KNOWLEDGE**:

- To liaise with internal team as well as external team to facilitate the market issues resolution.
- Good knowledge in benchmarking and problem solving
- Good in using MS Office (Word, Excel, PowerPoint)
- Willing to travel and possess own vehicle and driving license.
- Fluent in Malay and English. Mandarin is an added advantage


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