Tenant Relations

1 week ago

Kuala Lumpur, Malaysia Staffing Services Full time

_**Our client is an International Shopping Mall with their office located in KL City area.**_
- Assist in resolving escalated tenant’s issues & disputes regarding sales and services.
- Assist in preparing reports on monthly sales information, credit reports, & relevant statistics for Management’s review.
- Participate in monthly sales report meetings between managers and staff.
- Understand tenants’ respective business models in order to better facilitate their business & operations requirements & provide insights to internal operation team.
- Focal point contact between tenants & other relevant Departments within the Company
- Facilitate in providing quick / immediate response towards tenants enquiries.
- Consolidate and analyze sales performance data & make recommendations for extension / renewal of contract before expiry
- Maintain category management & present findings and recommendations to management
- Coordinate internally with other departments for a consolidated annual calendar of events / activities / campaigns / maintenance exercise
- Attend to customer complaints, investigate and propose resolutions in a timely manner according to Corporate Policies and Procedures
- Propose trainings that will further improve service levels of Information Counter staff, sales staff, etc.
- Ensure customer service contracts are executed according to agreed customer service levels and standards
- Co-ordinate customer service projects and initiatives

**REQUIREMENTS**
- Degree / Diploma holder.
- **MUST HAVE 1-2 years of tenant relations/leasing experience in Retail Mall.**:

- Strong business acumen & good technical knowledge of Mall Operations.
- Excellent organizing skill, communication skill & networking ability.
- Experience in digital marketing will be an added advantage.
- Computer literate (Microsoft Office and Spreadsheet).
- Permanent vacancies based in KL City area.

**Job Types**: Full-time, Permanent

**Salary**: RM4,000.00 - RM5,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Free parking

Application Question(s):

- How many years of tenant relations/leasing experience do you have in Retail Mall?

  • Tenant Relation Executive

    2 days ago

    Kuala Lumpur Centre, Kuala Lumpur, Malaysia Urban Pinnacle Venture Full time

    About the role This is an exciting opportunity to join the Urban Pinnacle Venture' team as a Tenant Relation Executive (Front Desk) in the vibrant Kuala Lumpur City Centre. As a Tenant Relation Executive, you will be responsible for providing exceptional customer service and managing the daily operations of the front desk to ensure a smooth and seamless...

  • Tenant Relations Executive

    4 days ago

    Kuala Lumpur, Malaysia Staffing Services Full time

    Assist in resolving escalated tenant’s issues & disputes regarding sales and services. - Assist in preparing reports on monthly sales information, credit reports, & relevant statistics for Management’s review. - Participate in monthly sales report meetings between managers and staff. - Understand tenants’ respective business models in order to better...

  • Tenant Relations Executive

    2 days ago

    Kuala Lumpur, Malaysia Staffing Services Full time

    Assist in resolving escalated tenant’s issues & disputes regarding sales and services. - Assist in preparing reports on monthly sales information, credit reports, & relevant statistics for Management’s review. - Participate in monthly sales report meetings between managers and staff. - Understand tenants’ respective business models in order to better...

  • Tenant Management Executive

    2 days ago

    Kuala Lumpur, Malaysia Low Yat Group Full time

    **Job Summary** **Responsibilities**: **Tenant Relationship Management**: - Serve as the primary point of contact for tenants, building strong and positive relationship. - Address tenant inquiries, concerns, and request promptly and professionally. **Lease Administration**: - Assist in managing fitting in or out process by assisting and accommodating the...

  • Customer Service- Tenant Relationship

    4 days ago

    Kuala Lumpur, Malaysia Inndeavor Full time

    **Key responsibilities**: - Create Tenancy Agreements: Draft, review, and execute tenancy agreements in compliance with legal requirements and company policies. Ensure accuracy and completeness of all lease documentation. - Rental Collections from Tenants: Oversee the timely and accurate collection of rental payments from tenants. Implement and manage...

  • Assistant Manager, Tenant Management

    4 days ago

    Kuala Lumpur, Malaysia IKEA Full time

    **Company description** MyTOWN Shopping Centre is a super-regional shopping centre for friends and family on the fringes of the Central Business District of Kuala Lumpur. The shopping centre is a one-stop destination for shopping, dining and entertainment with more than 400 stores. Anchored by IKEA, MyTOWN Shopping Centre is set to deliver a fantastic...

  • Assistant Manager, Tenant Management

    4 days ago

    Kuala Lumpur, Malaysia MyTOWN Shopping Centre Full time

    Company Description MyTOWN Shopping Centre is a super-regional shopping centre for friends and family on the fringes of the Central Business District of Kuala Lumpur. The shopping centre is a one-stop destination for shopping, dining and entertainment with more than 400 stores. Anchored by IKEA, MyTOWN Shopping Centre is set to deliver a fantastic customer...

  • Senior Executive, Tenant Management at MyTOWN Shopping Centre

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Ikano-Retail Full time 90,000 - 120,000 per year

    Company DescriptionMyTOWN Shopping Centre is a super-regional shopping centre for friends and family on the fringes of the Central Business District of Kuala Lumpur. The shopping centre is a one-stop destination for shopping, dining and entertainment with more than 400 stores. Anchored by IKEA, MyTOWN Shopping Centre is set to deliver a fantastic customer...

  • Senior Executive, Tenant Management at MyTOWN Shopping Centre

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia IKEA Full time 90,000 - 120,000 per year

    Company DescriptionMyTOWN Shopping Centre is a super-regional shopping centre for friends and family on the fringes of the Central Business District of Kuala Lumpur. The shopping centre is a one-stop destination for shopping, dining and entertainment with more than 400 stores. Anchored by IKEA, MyTOWN Shopping Centre is set to deliver a fantastic customer...

  • Cz - Leasing Manager (Kepong)

    4 days ago

    Kuala Lumpur, Malaysia AGENSI PEKERJAAN THE SUPREME HR ADVISORY SDN. BHD. Full time

    **Leasing Executive** - **Job Responsibilities &Duties**:_ - Manage day-to-day relationship with the partners and tenants includes operational issues. - Support the organization within every area of Tenant Management including assist and support Leasing Manager to attend leasing-related activities to secure and monitor occupancy of the company's...