Tenant Management Executive

2 weeks ago

Kuala Lumpur, Malaysia Low Yat Group Full time

**Job Summary**

**Responsibilities**:
**Tenant Relationship Management**:

- Serve as the primary point of contact for tenants, building strong and positive relationship.
- Address tenant inquiries, concerns, and request promptly and professionally.

**Lease Administration**:

- Assist in managing fitting in or out process by assisting and accommodating the tenant design submission and renovation process.

**Complaint Resolution**:

- Proactively address tenant complaints and resolve issues, coordinating with relevant departments to ensure swift and effective resolution.

**Tenant Retention**:

- Implement and support tenant retention initiatives, gathering feedback and working with management to address potential improvements.

**Monthly Reporting**:

- Prepare regular reports on tenant feedback, issues, and occupancy status, providing insights and recommendation to improve tenant satisfaction.

**Building Inspections and Maintenance Coordination**:

- Schedule and monitor property inspections, maintenance, and repair work as required. Liaise with maintenance teams and vendors to ensure timely service.

**Events and Communication**:

- Organize tenant engagement events and distribute notices and communications related to property matters, such as upcoming renovations or policy changes.

**Billing and Payments**:

- Assist with invoicing and follow up on rental payments, ensuring timely collection and providing clarification to tenants as necessary.
- Perform any other duties may be assigned from time to time by the Management.

**Requirements**:

- Bachelor degree in Property Management, Business Administration, or related field proffered.
- 1 to 2 years of experience in tenant relations, property management, or a similar role.
- Strong interpersonal and communication skills with focus on customer service.
- Excellent organization and problem-solving abilities.
- Proficiency in Microsoft Office and IFCA property management software is a plus.
- Ability to work well both independently and in a team.

Pay: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Health insurance
- Professional development

Schedule:

- Monday to Friday

Application Question(s):

- Do you enjoy talking to people?

How much notice you need to give to your current employer?

**Education**:

- Bachelor's (preferred)

**Experience**:

- tenant management: 2 years (preferred)

**Language**:

- English (preferred)

Work Location: In person

Application Deadline: 02/21/2025
Expected Start Date: 02/03/2025

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