(Mandarin) Tenant Relations Officer/exec

1 week ago

Kuala Lumpur, Malaysia Staffing Services Full time

Assist in resolving escalated tenant’s issues & disputes regarding sales and services.
- Assist in preparing reports on monthly sales information, credit reports, & relevant statistics for Management’s review.
- Participate in monthly sales report meetings between managers and staff.
- Understand tenants’ respective business models in order to better facilitate their business & operations requirements & provide insights to internal operation team.
- Focal point contact between tenants & other relevant Departments within the Company
- Facilitate in providing quick / immediate response towards tenants enquiries.
- Consolidate and analyze sales performance data & make recommendations for extension / renewal of contract before expiry
- Maintain category management & present findings and recommendations to management
- Coordinate internally with other departments for a consolidated annual calendar of events / activities / campaigns / maintenance exercise
- Attend to customer complaints, investigate and propose resolutions in a timely manner according to Corporate Policies and Procedures
- Propose trainings that will further improve service levels of Information Counter staff, sales staff, etc.
- Ensure customer service contracts are executed according to agreed customer service levels and standards
- Co-ordinate customer service projects and initiatives

**REQUIREMENTS**
- Degree / Diploma holder (Fresh graduates encouraged to apply)
- 1-2 years of tenant relations/leasing sales/marketing experience in Retail Mall.
- Excellent organizing skill, communication skill & networking ability.
- Computer literate (Microsoft Office and Spreadsheet).
- Able to speak in Mandarin/Cantonese dialects to support business needs.
- Permanent vacancy based in KL City area.

**Job Types**: Full-time, Permanent

**Salary**: RM2,500.00 - RM5,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Free parking

Application Question(s):

- How many years of experience do you have in dealing with tenants at Retail Mall industry?

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