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Outlet Manager

3 weeks ago

Petaling Jaya, Malaysia ZUS Coffee Full time

**Responsibilities**:

- Report directly to the District Manager of all issues (company operational targets, and ensure the consistency of operation, product delivery, customer service, and approach) and take prompt and necessary actions
- Manage daily operations such as providing support and guidance to all PICs within the locations assigned
- Coach outlet supervisor to manage shifts which include daily decisions to make, schedule, plan while upholding standards, product quality, and cleanliness
- Conduct the follow-up and ensure team member attendance is recorded
- Ensure sufficient manpower and headcount at their respective outlets for a smooth flow of daily operation
- Arrange training completely on time and follow up on the staff progress at the location
- Participate in meetings and able to supervise the outlet schedules and operations
- Oversee outlets’ compliance with operational standards and company policies
- Investigate, report, coach, and take necessary actions towards misconduct issues that come across under their supervision
- Manage the deadline to prepare documents, reports, and update records
- Supervise the highest levels of customer service. Support employees to enable them to be accountable for delivering good customer service
- Execute sales performance data of respective outlets and maximize sales opportunities to ensure sales targets are met
- Perform any other special projects/ tasks as assigned by superior/ management

**Requirements**:

- Must possess a Degree in any related disciplines
- Minimum 3 years of retail experience in managerial level
- Strong leadership and coaching skills
- Positive attitude and willingness to learn
- Willingness to work overtime and Public Holiday if required
- Excellent presentation, communication, problem-solving, interpersonal, and time-management skills
- A valuable team player and able to work independently
- Computer literate with good command of both written and spoken English and Malay
- Confident, proactive, able to work under pressure and meet tight deadlines
- Possess own transport and willing to travel

**Job Types**: Full-time, Permanent

**Salary**: RM2,800.00 - RM3,300.00 per month

Ability to commute/relocate:

- Petaling Jaya: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Managerial: 3 years (preferred)

Willingness to travel:

- 75% (preferred)