Documentation Clerk
1 week ago
**Responsibilities and Authorities**:
a) Liaise and negotiate with customers and Customer Service Advisers regarding documentation and related issues.
b) Filing, pre-checking billing, and closely following up with customers’ requirements on methods of documentation and billing.
- Coordinate and liaise with the Customer Service team and accounts team regarding documentation and customer issues.
- Coordinate and liaise with the forwarding department and forwarding agents for customs documentation.
- Process export or import shipments using the in-house developed system and generate documentation such as CDA, OSR, and others.
- Assist superiors in solving customer problems by improving workflow.
- Answer all incoming telephone calls promptly and professionally.
- Notwithstanding the above, you may be required to perform ad hoc duties from time to time.
**Competency Requirements (Education, Training, and Experience)**:
- Must be computer literate, with knowledge of Microsoft Office (Excel, Word, etc.).
- Dedicated and self-motivated; able to work under pressure and meet deadlines.
- Able to work independently with mínimal supervision and guidance.
- Responsible, a fast learner, and able to communicate well with all levels
Pay: From RM2,200.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Fixed shift
Supplemental Pay:
- Attendance bonus
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