IT Service Desk

Job description - Information Management and Technology (IMT) Service Desk Analyst, G5 Summary of assigned duties Under the overall supervision of the Group Lead, Global Service Desk and reporting directly to the Helpdesk Officer, and in close coordination with other teams in the Information Management and Technology (IMT) Department, the incumbent is...

**The incumbent is expected to undertake the following duties and responsibilities**: - Recommend an appropriate course of action to resolve tickets or escalate accordingly - Ensure that tickets which cannot be resolved at this level are escalated to the next level in a timely manner, with all troubleshooting steps and information collected and documented -...

**Key responsibilities but not limited to: - ** - Work independently with mínimal supervision to provide end-user support services. - Actively participates and executes tasks as defined in the team processes including but not limited to IT Service Management Processes such as Incident Management, Major Incident Management, Problem Management, Request...

**Responsibilities**: - Position title: Helpdesk Analyst (Ticketing System) - Contract: 6 Months Contracts (Cut offs End of June and December) - Venue: Cyberjaya, Selangor - ITIL Framework Cert is an advantage- The incumbent is the first point of contact and main resource in the company in providing end user support. He/she will have to work tactfully with...

Company DescriptionInnovation Associates Consulting is a prominent organization specializing in management consulting, technology, and talent management. With over a decade of experience in the public and private sectors, we take pride in helping companies grow, expand, and transform. Managed by industry veterans and supported by a team of 180 experienced...

Service Desk are information technology (IT) professionals who provide technical support to users. They respond to incoming requests for IT support and resolve network, hardware and software issues with computers. They also perform technical maintenance and software installations and updates. **Job Type**: Contract Contract length: 12 months **Salary**:...

Service Desk are information technology (IT) professionals who provide technical support to users. They respond to incoming requests for IT support and resolve network, hardware and software issues with computers. They also perform technical maintenance and software installations and updates. **Job Type**: Contract Contract length: 12 months **Salary**:...

**JOB DESCRIPTION**: - Provide timely and accurate _**technical support, troubleshooting, and problem resolution for hardware, software, network, and system issues**_. - Respond to user inquiries, diagnose problems, and guide users through step-by-step solutions in a clear and concise manner. - Escalate complex issues to appropriate IT personnel and...

Looking English fluent speaker Fresh graduate Diploma : can apply Fresh graduate Degree : can apply Experience in Customer Service & Service Desk : can apply Experience in Service Desk and Service Now : can apply Location : Cyberjaya 24/7 rotational shiift Salary range - RM 2600 - RM4000 **Responsibilities**: - Take and receive all customer calls in a...

**Roles & Responsibility**: - Willing to work 24/7 production support. - Ability to communicate both in English and Japanese languages (written) as well - Ability to solve problems in a collaborative and mutual manner based upon the needs of multiple parties - 3 to 4 years experience in IT service desk - Desktop troubleshooting ,installations CCNA...