IT Service Desk Analyst

Job description - Information Management and Technology (IMT) Service Desk Analyst, G5 Summary of assigned duties Under the overall supervision of the Group Lead, Global Service Desk and reporting directly to the Helpdesk Officer, and in close coordination with other teams in the Information Management and Technology (IMT) Department, the incumbent is...

**The incumbent is expected to undertake the following duties and responsibilities**: - Recommend an appropriate course of action to resolve tickets or escalate accordingly - Ensure that tickets which cannot be resolved at this level are escalated to the next level in a timely manner, with all troubleshooting steps and information collected and documented -...

**Responsibilities**: - Position title: Helpdesk Analyst (Ticketing System) - Contract: 6 Months Contracts (Cut offs End of June and December) - Venue: Cyberjaya, Selangor - ITIL Framework Cert is an advantage- The incumbent is the first point of contact and main resource in the company in providing end user support. He/she will have to work tactfully with...

Main Job Tasks and Responsibilities:Responsible for receiving and logging all inbound calls and emails via the respective ticketing system.Provide immediate incident resolution or workaround to user.Escalate incidents that are not solvable in-Service Desk to the correct resolver group.Take ownership of incidents from start through successful...

**Job title: Service Desk Analyst - Korean** **Location: Cyberjeya Malaysia** **Job type: Permanent** **Roles and Responsibilities** - Experience of working in a large customer focused environment; - At least 1 year’s experience in a customer service industry, preferably IT based; - At least 2 years experience of working in a helpdesk/customer handling...

Looking English fluent speaker Fresh graduate Diploma : can apply Fresh graduate Degree : can apply Experience in Customer Service & Service Desk : can apply Experience in Service Desk and Service Now : can apply Location : Cyberjaya 24/7 rotational shiift Salary range - RM 2600 - RM4000 **Responsibilities**: - Take and receive all customer calls in a...

Company DescriptionInnovation Associates Consulting is a prominent organization specializing in management consulting, technology, and talent management. With over a decade of experience in the public and private sectors, we take pride in helping companies grow, expand, and transform. Managed by industry veterans and supported by a team of 180 experienced...

Service Desk are information technology (IT) professionals who provide technical support to users. They respond to incoming requests for IT support and resolve network, hardware and software issues with computers. They also perform technical maintenance and software installations and updates. **Job Type**: Contract Contract length: 12 months **Salary**:...

Unified Service Desk Associate Description:Field incoming tickets / Phone calls / Chatfrom end-users to resolve application issues.Document all pertinent end user identification information, including name,department, contact information, and nature of problem or issue.Prioritize, schedule, and administer all instances where issues are reported.Perform user...

**Roles & Responsibility**: - Willing to work 24/7 production support. - Ability to communicate both in English and Japanese languages (written) as well - Ability to solve problems in a collaborative and mutual manner based upon the needs of multiple parties - 3 to 4 years experience in IT service desk - Desktop troubleshooting ,installations CCNA...