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Japanese Speaking Customer Support

2 weeks ago

Petaling Jaya, Malaysia Agensi Pekerjaan Language Talent Solutions Sdn Bhd Full time

**仕事内容**:

- Engage customers, understand needs, and set delivery expectations clearly.
- Use RCA to identify and troubleshoot issues, translating customer needs into actionable tasks.
- Prioritize problem resolution, adhere to policies, and diplomatically decline non-compliant submissions.
- Be proactive by considering broader customer needs and account activities.
- Focus on business outcomes and maintain performance standards.
- Take ownership of requests, collaborate with resources, and seek global support as needed.
- Collaborate effectively with cross-functional teams for successful customer outcomes.
- Conduct RCA and implement process improvements to prevent future issues.
- Share knowledge gained from interactions for team-wide benefit.
- Identify and develop process improvements and automation opportunities with staff.

**Domains**:

- Internal/Cross Functional teams and vendors
- Partners
- Distributors

**Requirements**:

- Experience in Japanese customer support
- JLPT N1 (or N2)
- good communication skill with Japanese customers

**Benefit**:

- Annual Leave
- Medical Leave
- Health insurance

**Location**:
Petaling Jaya, Selangor

**Work hour**:
Monday to Friday (7.30AM - 4.30PM)

**その他**:
Pay: Up to RM9,500.00 per month

**Benefits**:

- Additional leave
- Health insurance
- Opportunities for promotion

Schedule:

- Day shift

**Language**:

- Japanese (required)