Training Manager

**Sephora**, a division of LVMH - Moët Hennessy Louis Vuitton global luxury leader, is a global leader in beauty retailing. It successfully operates more than two thousand points of sale across Americas, Europe, Middle East and Asia. Its aim is to animate the most loved beauty community in the world.

**Sephora** **SEA’s **retail activity spans over 8 countries (Singapore, Malaysia, Indonesia, Thailand, India, Australia, New Zealand and Korea) with 50+ stores and boasts some global flagships such as Fahrenheit 88 in Kuala Lumpur, Malaysia and Ion in Singapore. Its digital activities span over eight countries (retail countries excluding India, plus Philippines). Sephora SEA has experienced rapid growth in the region with many more stores and countries to come.

**Sephora Malaysia **is looking to recruit Training Manager.

**You will shine here if you enjoy**

**Training**
- Setting training goals & objectives for the market in accordance to Regional Training guidelines and country’s business goals & training needs.
- Establishing & maintaining regular communication with regional team in order to be updated on new trainings, concepts & campaign.
- Implementing regional training initiatives by working closely with Regional Training Team.
- Being responsible for retail team & business performance, training reports analysis & action plans.
- Adapting and modifying training materials implemented by headquarters.
- Developing tutorial and coaching tools for effective learning in store environment.
- Strategizing, planning and developing leadership, soft skills and product training.
- Responsible in ensuring the planned product and skills training programme for the retail team (Skincare, Makeup, Fragrance, Sephora Experience) are executed properly by Trainers and Field Coach
- Ensuring induction program is organized and facilitated by Trainers for all newly recruited employees.
- Identifying learning opportunities for retail team, providing Beauty Advisor progress and feedback to Store Managers and collaborate on development plans to build team effectiveness.
- Leading, coaching and supporting development of Training Executive & Field Coach.
- Executing management training and floor coaching to Store Managers and Supervisors
- Conducting follow-up & providing in-store coaching to store management team
- Coordinating other training programmes as required with other departments on training related activities and perform other ad-hoc duties assigned (eg. events, workshops & team building programs)
- Conducting follow-up studies of all completed training to evaluate and measure results.
- Exemplifying the right culture and philosophies of the organisation.

**Being involved in Training projects**
- Collaborating with Regional Leads for all training related projects in planning, customization locally and rolling out according to given timeline.

**Office Administration**:

- Ensuring the Sephora University is well kept, always replenished and ready for classroom.
- Overseeing the training budget.
- Ensuring all training reports for regional/country are submitted timely.

**We would love to hear from you if **
- You have 5-7 years of experience in training and development with 2-3 years in managerial capacity.
- You are fluent in English, with strong verbal and written communication.
- You are tech savvy and proficient in Microsoft Office (Outlook, Excel, PowerPoint & Word).
- You have experience in a fast-moving environment would be an added advantage.
- You have an attitude and mindset that is rigorous and meticulous, motivated and autonomous self-starter, organized and able to meet deadlines.
- You are highly adaptable and flexible to accept new ideas, people and procedures and able to work under pressure.
- You enjoy working with others and getting involved across a range of projects & challenges.
- You have a good sense of humour and the ability to stay calm in a storm.

**Reporting line & key stakeholders**

You will be reporting to the Head of HR & Education.

**While at Sephora, you’ll enjoy**
- **
The people. **You will be surrounded by some of the most talented, supportive, and kind leaders and teams - people you can be proud to work with.
- **The learning**. We invest heavily in training for our leaders and store associates. Not just product knowledge, but building a personalized career plan with you so you continue to evolve and build your skills.
- **The **culture**. As a leading beauty retailer, backed by the LVMH luxury brand, our reach is broad and our impact is global. Yet there’s always room to explore. It’s in our DNA to innovate and, at Sephora, all 40,000 passionate team members are united by a common goal - to reimagine the future of beauty. You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. _This_, is the future of beauty. Reimagine your future,