App Support Officer

1 week ago


Johor Bahru, Malaysia MINDE Group Full time

Identify and document user and system issues
- Ownership of all issues that are raised, through to closure regardless of which

development team or vendor ultimately resolves the issue
- Maintain a knowledge base of known defects, issues, process, techniques etc.

Update and manage problem tickets appropriately
- Manage stakeholder relationships with management, other technology teams or end
- user clients on a day-to-day basis

summarize test result
- Create and maintain job schedules, job tracking, client communications, team

communications, Web reports, and other documents that may be required
- Liaise closely with business users and build good rapport
- Handle escalations and manage client expectations on an ongoing basis

Requirement
- fresh graduate / no experience will provide training
- IT knowledge and knowledge for hardware and software

Operation
- 24 hours operation
- Shift rotation (8am to 8pm, 8pm to 8am)
- 4 working days with 3 offday

**Salary**: RM2,500.00 - RM4,000.00 per month

Schedule:

- Day shift

Ability to Commute:

- Johor Bahru (required)

Ability to Relocate:

- Johor Bahru: Relocate before starting work (required)


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