Sales Executive

4 days ago

Subang Jaya, Malaysia The Golden Duck Malaysia Sdn Bhd Full time

_**Role Overview**:_
- **Responsibilities**:_

**Customer & Sales Management**

Ø Serve as the primary point of contact for export customers, addressing inquiries related to quotations, products, samples, shipments, and payment terms.

Ø Build and maintain strong relationships with existing and potential customers, ensuring high levels of customer satisfaction.

Ø Handle customer complaints professionally and escalate complex issues when necessary.

Ø Develop and convert new export customers, contributing to business growth.

**Order Processing & Coordination**

Ø Process export sales orders accurately, ensuring timely system entry and coordination with production, logistics, and QA teams for smooth order fulfilment.

Ø Monitor and analyse export sales performance to identify areas for improvement.

**Logistics & Compliance**

Ø Coordinate international shipments, ensuring timely and efficient delivery while complying with international trade regulations.

Ø Ensure all exports align with customer codes of conduct and company policies.

Ø Work closely with internal stakeholders (supply chain, R&D, purchasing, QA, and production teams) to align sales strategies with business objectives.

**Business Development & Market Expansion**

Ø Participate in projects related to business development, exhibitions, and promotional activities.

Ø Plan and represent the company at international trade shows as per company direction.

Ø Conduct market research, analyse trends, and recommend new opportunities to grow business in key export regions.

**Reporting and Performance Tracking**

Ø Prepare weekly sales and performance reports as required by management.

Ø Meet individual and team KPIs set by the company.

Ø Perform ad-hoc tasks as assigned by management.

**Requirements & Skills**

Ø Bachelor’s degree in business studies, International Trade, Supply Chain, or a related field.

Ø Minimum 2 years of experience in export sales, logistics, or international trade in the FMCG industry.

Ø Understanding of export regulations, documentation, and international trade compliance.

Ø Excellent communication and negotiation skills to manage relationships with global clients and stakeholders.

Ø Ability to multitask in a fast-paced environment and solve challenges effectively.

Ø Proficient in Microsoft Office.

Ø Salary RM4000-5000 depending on your experience
- **About The Golden Duck**:_
- The Golden Duck (TGD) is a manufacturer and distributor of gourmet snacks. Founded and headquartered in Singapore, TGD is one of the companies responsible for the now globally-raved-about Salted Egg Yolk flavor._
- Since inception, TGD’s innovative snack creations have been enjoyed by millions of taste buds from over 20 countries and featured on countless media houses worldwide - including Forbes, Business Times, Channel News Asia, Saveur, South China Morning Post, and other._
- TGD has since expanded our flavor range to cater to a deluge of cravings. We feature some of the most dish-accurate and inspired Asian gourmet snacks, including Singapore Chilli Crab, Sichuan Mala, and Bangkok Tom Yum Goong._

Pay: RM3,800.00 - RM5,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

**Experience**:

- Sales: 2 years (required)

Work Location: In person

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