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Mandarin Language Expert

2 weeks ago

Kuala Lumpur, Malaysia Gratitude Inc. Full time

**Role**:Mandarin Language Expert

**Timings**:Day Shift (Permanent)

**Industry**:BPO

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Non-Voice

Key Skills: Human Resources Fluency in Chinese [Write and Read] Must be fluent in speaking both Mandarin and English
- Sr. Process Executive

Salary : MYR 2.6-4.9k
- Level : JL 2A
- HR Admin. (HR Generalist, HR Operations, Shared Service Generalist) Associate
- 1-3 years of experience in HR Administration processes (Employee Data Management, Benefit Admin, Compensation Admin, Performance Management) process with at least 2 years in Experience in HR organization Must Have- Graduate in any stream
- Strong written and verbal communication skills
- Results and deadline driven
- Ability to work independently and as part of a team
- Minimum 1 year Experience with HR systems and tools such as SuccessFactors, SAP, Workday etc
- Computer proficiency (MS Office - Word, Excel and Outlook)
- Proficient in Chinese Mandarin & English language (Read, Write, Speak)
- Good to have- Experience specific to Hire to Retire Data administration for Global (US, EMEA, APAC) clients will be added advantage.

HR Generalist, HR Operations, Shared Service Generalist:

- Process Hire to Retire transactions which may include:

- Create/ update positions
- Create New Employee records
- Provide new hire info to Payroll/ Benefits
- Update Job and Salary related Changes
- Creating of employee verification letters
- Changes to employee data
- Process Job Requisition (Create & Amend Requisition)
- Receive info on mass upload and make changes
- Employment Reference Letters/verification of Employment letters (Digitally)
- Update Voluntary and involuntary exit Data in System
- Support in updating Redundancy and redeployment activities in updating Employee data in system
- Escalate non-transactional, production, issues promptly and according to established protocols
- Maintain service level agreements- Process Specialist:

- Level : JL 3A
- Salary : MYR 4k - 6k
- HR Admin. (HR Generalist, HR Operations, Shared Service Generalist) SME
- 3-5 years of experience in HR Administration (Employee Data Management, Benefit Admin, Compensation Admin, Performance Management) process with at least 2 years in Experience in HR organization Must Have- Graduate in any stream
- Strong written and verbal communication skills
- Results and deadline driven
- Ability to work independently and as part of a team
- Minimum 2 year Experience with HR systems and tools such as SuccessFactors, SAP, Workday etc
- Computer proficiency (MS Office - Word, Excel and Outlook)
- Proficient in Chinese Mandarin & English language (Read, Write, Speak)
- Good to have- Experience specific to Hire to Retire Data administration for Global (US, EMEA, APAC) clients will be added advantage.
- Process & support Hire to Retire transactions
- Process & perform quality checks on all HR transactions and Recruitment admin activities.
- Provide assistance on resolving level 2 & 3 level questions on all HR transactions and Recruitment admin activities.
- Escalate non-transactional, production, issues promptly and according to established protocols
- Participate and contribute towards process transformation & automations
- Respond to escalated issues from HR professionals, and HR managers
- Supports TL in training, daily reviews and escalations resolutions
- Maintain service level agreements