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Airline Customer Service Representative

2 weeks ago

Brickfields, Malaysia REGENERATION RESOURCES Full time

**Job Summary**: As an Airline Customer Service Representative, you will be responsible for handling customer inquiries, bookings, modifications, and refunds, and enhancing customer satisfaction. You must be a native Korean speaker and have English communication skills at an A2-B1 level.

**Key Responsibilities**:

- Process customer booking, modification, and refund requests.
- Respond to customer inquiries in a friendly and accurate manner.
- Explain airline policies and procedures to customers.
- Manage bookings and information using airline systems.
- Handle customer complaints and resolve issues.
- Monitor customer service quality and propose improvement measures.
- Inform customers about airline promotions and events.

**Qualifications**:

- Must be a native Korean speaker.
- Must have English communication skills at an A2-B1 level.
- Experience in customer service is preferred.
- Must have excellent computer skills.
- Must have a friendly and cheerful personality and be able to communicate effectively with customers.
- Must have strong problem-solving and teamwork skills.

**항공사 고객 서비스 대리**

**업무 요약**: 항공사 고객 서비스 대리로서 고객들의 문의, 예약, 변경, 환불 등을 처리하고, 고객 만족도를 향상시키는 역할을 수행합니다. 한국어를 모국어로 구사할 수 있어야 하며, 영어도 A2-B1 수준으로 의사소통이 가능해야 합니다.

**주요 업무**:

- 고객의 예약, 변경, 환불 요청을 처리합니다.
- 고객의 문의에 대해 친절하고 정확하게 응대합니다.
- 항공사의 정책과 절차를 고객에게 설명합니다.
- 항공사 시스템을 활용하여 예약 및 정보를 관리합니다.
- 고객 불만 사항을 접수하고 해결합니다.
- 고객 서비스 품질을 모니터링하고 개선 방안을 제안합니다.
- 항공사의 프로모션 및 이벤트를 고객에게 안내합니다.

**자격 요건**:

- 한국어를 모국어로 구사할 수 있어야 합니다.
- 영어를 A2-B1 수준으로 의사소통이 가능해야 합니다.
- 고객 서비스 경험이 있으면 우대합니다.
- 컴퓨터 활용능력이 뛰어나야 합니다.
- 친절하고 밝은 성격으로 고객과 원활한 커뮤니케이션이 가능해야 합니다.
- 문제 해결능력과 팀워크 능력이 뛰어나야 합니다.

Pay: RM2,000.00 - RM10,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Fixed shift

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- Airline Customer Care Specialist: 2 years (required)

**Language**:

- English (required)
- Korean (required)