People Services L&d Subject Matter Expert

**OUR STORY**

At ST, we believe in the power of technology to drive innovation and make a positive impact on people, business, and society. We are a global semiconductor company, and our advanced technology & chips forms the hidden part of the world we live in today.

When you join ST, you will be part of a global business of more than 115+ nationalities and present in 40 countries, 50,000+, diverse and dedicated creators & makers of technology around the world

Developing technologies takes more than talent: it takes amazing people who understands collaboration and respect. People with passion and desire to disrupt the status quo, push boundaries and drive innovation - whilst unlocking your own potential.

**Overview**:
Join our newly established People Services team in Kuala Lumpur as we expand our capabilities in Payroll, Employee Life Cycle (ELC), Learning & Development (L&D), Compensation & Benefits (C&B), and global processes. This role supports the phased transition of activities from countries including Malaysia, Taiwan, Japan, South Korea, Singapore, Philippines, Australia, Thailand, Indonesia, Vietnam, and Pakistan. Our goal is to centralize virtual support activities at our Kuala Lumpur hub.

**Key Responsibilities**:
**1. Project Management**:

- Act as the Person in Charge for transitioning activities by working closely with HR Centers of Excellence and stakeholders across countries.
- Ensure compliance with country-specific and company-wide policies.
- Develop and maintain documentation related to L&D processes, including preparation and validation.
- Collaborate with the HR Innovation and HRMS teams for system testing (User Acceptance Testing - UAT).
- Identify and implement process improvement opportunities by eliminating redundant activities.

**2. Leadership Management**:

- Lead, mentor, and manage a team responsible for data processing, accuracy, and compliance.
- Assign tasks, set performance goals, and monitor workload distribution.
- Conduct regular one-on-one meetings with direct reports to provide feedback, coaching, and support for professional development.
- Provide training and guidance to the HR Services team on data management best practices.

**3. Operations Management**:

- Oversee transactional L&D processes and serve as the escalation point for stakeholders.
- Address and resolve operational issues promptly and effectively.
- Prepare periodic and ad-hoc reports as required.
- Maintain and update user guides related to People Services L&D management.
- Coordinate internal training logistics including vendor engagement, government claims, scheduling, and attendance tracking.
- Develop and maintain the learning request tracker and training calendar to support planning and resource allocation.
- Administer the Learning Management System - uploading courses, managing enrollments, tracking completions, and providing user support.
- Generate monthly and ad hoc training reports and dashboards, highlighting usage, trends, training hours, and learning impact.

**4. Opportunities**:

- Contribute to the development of collaborative working methods.
- Drive process and system improvements through digitalization and automation.
- Grow professionally in a dynamic and evolving environment.

**5. Qualifications**:

- Over 6 years’ experience in HR Services operations, preferably within L&D or HR Services startups.
- Strong communication skills with meticulous attention to detail and a customer-service mindset.
- Deep understanding of HR best practices, compliance, and process improvement methodologies.
- Proven ability to collaborate effectively across functions and geographies.
- Proficient with HR systems such as Oracle, Workday, SuccessFactors, or SAP, and experienced in using HR ticketing tools like ServiceNow.
- Intermediate proficiency in Microsoft Excel (pivot tables, charts) and comfortable working with data sets
- Certified Lean Six Sigma Yellow Belt or above (advantageous)

Working at ST means innovating for a future that we want to make smarter, greener, in a responsible and sustainable way. Our technology starts with you. Join us and start the future