Korean Speaker

1 week ago

Kuala Lumpur, Malaysia IT Business Solutions Sdn Bhd Full time

Role: Process Trainer

**Language Proficiency**:English (B2 level) ** Korean Native**

**Location**: Malaysia KL
- **About Role**:.
- The responsibility of the Trainer - Train agents on product and process, as and when there are NHT batches

**Responsibilities**:

- Train agents on product and process, as and when there are NHT batches
- Monitor contacts and find out areas of opportunity
- Work closely with Ops and Quality team design action plans to plug areas of opportunity
- Responsible for defined training conversion
- Manage retention during training
- Consistent alignment with operations by auditing contacts understanding needs, conducting refreshers
- Demonstrate innovation in training by carrying floor requirement into classroom training.
- Maintain Data as per training Processes
- Must have excellent presentation and communication skills.
- Should be able to drive key performance metrics related to training
- Must be flexible to work in 24X7 environment (night shifts and weekends basis scope)
- Must be flexible to being up skilled on VASS & quality
- Proficient with MS Office
- Should have basic knowledge of process mapping

Production hours to be given daily in the absence of NH training
- Desired Skills:

- Excellent in oral and written English communication
- GDS Experience is must
- Excellent team player
- Analytical skills and display maturity
- Excellent in MS office - excel, power-point and ability to perform MIS
- Exposure to basic call quality tools is preferable
- Demonstrated proficiency in multi-tasking and clearly demonstrated passion for ensuring the success of Google culture of excellence and commitment to quality and customer service.
- Passion for learning and creative problem-solving. Strong knowledge of cultural context in the user countries supported

**Job Type**: Contract
Contract length: 12 months

Pay: RM14,000.00 - RM18,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Rotational shift
- Weekend jobs

Supplemental Pay:

- Overtime pay

**Language**:

- Korean (required)

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