Customer Service Officer

2 days ago


Kulai, Malaysia Genting Simon Sdn Bhd Full time

Job Responsibilities
- Organize the Information Center and Genting Lounge effectively to ensure smooth operations daily
- Ensure that the Information Center is clean and tidy
- Ensure wheelchairs and strollers are maintained in a good condition
- Attend to daily administrative and cashiering work e.g. opening and closing daily sales
- Ensure that Savings Passport issued is updated
- Ensure that all tour group arrivals are handled efficiently
- Ensure that there is standby parking ticket for lost ticket usage
- Storing customer’s luggage or belongings
- Ensure customer grievance / disputes / complaints are handled tactfully and efficiently

**Requirements**:

- Possess at least SPM level or above
- Minimum 1 year of relevant experience in customer service
- Strong interpersonal and communication skills
- Willing to be based at Johor Premium Outlets, Johor

**Job Types**: Full-time, Contract
Contract length: 3 months

**Salary**: From RM1,500.00 per month

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Kulai: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)



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