Service Manager

2 days ago

Kulai, Johor, Malaysia LIAN HONG BYD SDN. BHD. Full time 90,000 - 120,000 per year
Job Requirements
  • Minimum Qualification: Diploma or Degree in Automotive Engineering, Mechanical Engineering, or related field.
  • Experience: Minimum 5 years of working experience in the automotive service industry, with at least 2 years in a supervisory or managerial role.
  • Technical Knowledge: Strong understanding of vehicle maintenance, diagnostics, and service procedures.

  • Skills & Competencies:

  • Excellent leadership and people management skills.

  • Strong problem-solving and decision-making abilities.
  • Customer-focused with good communication and interpersonal skills.
  • Ability to manage workshop operations efficiently.
  • Proficient in Microsoft Office and service management systems.

  • Other Requirements:

  • Possess a valid driving license.

  • Willing to work extended hours when required.
  • Strong commitment to quality, safety, and customer satisfaction.
Key Responsibilities
  • Oversee and manage daily operations of the service department to ensure smooth workflow.
  • Supervise and guide service advisors, technicians, and support staff to achieve departmental targets.
  • Ensure timely and quality completion of vehicle servicing and repairs.
  • Maintain strong relationships with customers by ensuring excellent service and handling complaints effectively.
  • Monitor key performance indicators (KPI) such as service revenue, productivity, and customer satisfaction.
  • Develop and implement service process improvements to enhance operational efficiency.
  • Coordinate with parts, sales, and warranty departments to ensure seamless operations.
  • Ensure compliance with safety standards and company policies at all times.
  • Prepare regular reports and budgets for management review.
Key Responsibilities
  • Company Car
  • Annual Bonus & Increment
  • Career Growth

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