Api Lead

Jalan Puteri 1/2, PUCHONG, MY, 47100
- INFORMATION TECHNOLOGY
- 7116
- GO_MY_Assistant Vice President M5

**About AXA**

As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.

**About the entity**

AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation.

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.

We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action:

- State-of-the-art Data Technology to drive customer experience
- State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
- High-Performing Global Team for stronger partnerships with AXA entities

**Job position pitch**

**About the job**

**Job purpose**

**Main missions**

Your responsibilities include:

- Take ownership of service issues and incidents, driving them to resolution, and keeping stakeholders informed throughout the process.
- Lead a small team of developers in the design, development, and delivery of new features and enhancements for the Secure GPT service.
- Develop new functions around Secure GPT API usage
- Identify opportunities for improvement in API Operations processes and procedures, particularly in observability automation and customer service delivery, and drive the implementation of these improvements.
- Serve as a point of escalation for stakeholders seeking assistance with API Operations and ensure a seamless user experience.
- Troubleshoot and resolve any API-related issues to ensure seamless user experience and high service availability.
- Ensure compliance with security and regulatory requirements related to the Secure GPT service.
- Collaborate with the broader Secure GPT international team to deliver exceptional customer service to internal stakeholders.

**Expected skills & experience**

We are looking for someone with the following experience and skills:
**Experience**
- More than 5 years of experience in operational roles, with a specific focus on API Operations and Features Development within Azure.
- Strong analytical skills, with the ability to quickly/accurately identify issues and root causes.
- Excellent problem-solving skills and a proactive, solution-oriented approach.
- Quick learner, with the ability to rapidly become familiar with new technologies and tools.
- Exceptional communication and relationship management skills, with the ability to effectively communicate technical information to non-technical stakeholders.
- Project management skills, with the ability to manage multiple priorities, stakeholders.
- Ability to drive initiatives forward independently and demonstrate leadership.

Preferred Qualification:

- Experience with GenAI technologies.
- Experience working in a highly regulated industry.
- Knowledge of data security and regulatory requirements.
- Proven experience leading a small team of developers in a fast-paced environment.

**Technical skills**

Must Have:

- JavaScript development (Node.js) for the backend
- GitHub/DevOps experience
- Experience in API operations and management
- Competence in monitoring resources on Azure
- Knowledge of Infrastructure as Code (IaC)
- Terraform and/or Bicep for automatic infra deployment

Nice to Have:

- Azure and API certification
- Familiarity with observability and monitoring tools

**Soft skills / transversal skills**

Must Have:

- Leadership: Ability to inspire and motivate a team, provide guidance, and make decisions.
- Communication: Excellent verbal and written communication skills to effectively collaborate with stakeholders, team members, and customers.
- Adaptability: The ability to quickly adjust to changes in technology, priorities, and requirements.
- Collaboration: The ability to work effectively with cross-functional teams and build strong relationships with stakeholders.
- Problem-Solving: The ability to approach challenges with a proactive and solution-oriented mindset