Patient Navigation Officer
2 days ago
Attend to patients during their visit to guide them through the processes of seeking medical opinions from consultants / doctors.
- Attend to questions and queries that the patient and/or family members may have with regards to the internal processes / flow.
- Provide the right information in navigating the patients through the hospital’s internal processes such as appointments, treatments, payment related matters, etc.
- Provide translation services to patients and/or family members wherever necessary.
- Resolve issues / problems that may be faced by patients to ensure smooth and positive customer experience.
- Be the first point of contact for customers and family members in attending to their feedbacks and/or grievances (if any).
- Raise grievances (if any) to the right person in charge and work together with the HOD in resolving the issues faced by patients and family members.
- Build an effective working relationship with the various departments to coordinate and ensure a hassle-free experience for patients and customers.
- As the customer service officer, you are also required to be involved in CSR works organised by the hospital. This includes awareness seminars, roadshows, health talks, campaigns and others deemed necessary by your superior.
**Job Type**: Permanent
Pay: RM2,300.00 - RM2,500.00 per month
Schedule:
- Day shift
- Night shift
- Weekend jobs
Supplemental Pay:
- Yearly bonus
-
Patient Navigation Officer
4 days ago
Petaling Jaya, Malaysia Beacon Hospital Sdn Bhd Full timeThe customer service officer plays a pivotal role in guiding and navigating patients through the process of seeking opinions from doctors / consultants and the processes involved in getting the due treatment / medical care. Among the job descriptions include: - Attend to patients during their visit to guide them through the processes of seeking medical...
-
Patient Navigation Officer
2 days ago
Petaling Jaya, Malaysia Beacon Hospital Sdn Bhd Full time**DUTIES & RESPONSIBILITIES**: The customer service officer plays a pivotal role in guiding and navigating patients through the process of seeking opinions from doctors / consultants and the processes involved in getting the due treatment / medical care. Among the job descriptions include: - Attend to patients during their visit to guide them through the...
-
Patient Navigation Officer
6 days ago
Petaling Jaya, Malaysia Beacon Hospital Full time**Come and Join Us in Delivering Exceptional Care**: At Beacon Hospital, we are more than just a healthcare provider — we are a united team of dedicated professionals driven by purpose, compassion, and an unwavering commitment to excellence. With a legacy spanning over two decades, we have proudly served the community by delivering outstanding medical care...
-
Liaison Officer
2 days ago
Petaling Jaya, Malaysia Beacon Hospital Sdn Bhd Full timeThe customer service officer plays a pivotal role in guiding and navigating patients through the process of seeking opinions from doctors / consultants and the processes involved in getting the due treatment / medical care. Among the job descriptions include: - Attend to patients during their visit to guide them through the processes of seeking medical...
-
International Patient Care Executive
7 days ago
Petaling Jaya, Selangor, Malaysia Beacon TCM Full timeHandle patient inquiries and assist with appointment scheduling and treatment arrangements.Coordinate logistics including airport transfers, hotel/apartment bookings, and hospital visits.Accompany patients to consultations when required and act as a communication bridge between doctors, patients, and families.Assist patients with insurance claim...
-
Admin Assistant
1 week ago
Petaling Jaya, Malaysia Beacon Hospital Sdn Bhd Full timeJOB PURPOSE: The Patient Liaison Officer works with patients and their families to address concerns or special needs that may arise during their course of treatment within the hospital setting. She/He will work directly with various members of healthcare team, hospital departments and administration to solve problems that patients and families may have with...
-
Patient Oriented Program
4 days ago
Petaling Jaya, Malaysia Novartis Full time766 million patients worldwide are treated with Novartis medicines every year. Our focus is on the patient, this is why we conduct patient-oriented programs (POPs). These programs help us to better understand the needs of our patients and customers and thereby make our therapies even better. - We are convinced that the best solutions are found in...
-
Patient Service Associate
2 weeks ago
Subang Jaya, Selangor, Malaysia Subang Jaya Medical Centre Full time 20,000 - 30,000 per yearKey Job Responsibilities:To provide courteous assistance and chaperon to the medical practitioner in the outpatient clinics in the delivery of patient care services, and to ensure efficient management of the assigned clinic operation.Ensure all patients are being attended to in a prompt and friendly manner.Responsible for preparation and readiness of the...
-
Global Patient Care Demand Manager
7 days ago
Petaling Jaya, Selangor, Malaysia Roche Full timeAt Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure...
-
Business Office Supervisor
2 days ago
Petaling Jaya, Malaysia Assunta Hospital Full timeParticipate in hospital QA activities. Maintaining appropriate records system. - Provide professionalism, quality customer service at all times while ensuring all registration and/or admission procedures of the patients to hospital are accurately keyed into Origin system and ensuring PDPA is applied at all times. - Ensure registration and/or admission staffs...