Admin Assistant
1 week ago
JOB PURPOSE:
The Patient Liaison Officer works with patients and their families to address concerns or special needs that may arise during their course of treatment within the hospital setting. She/He will work directly with various members of healthcare team, hospital departments and administration to solve problems that patients and families may have with the goal of facilitating a positive patient experience during their time in the hospital.
DUTIES & RESPONSIBILITIES:
The patient liaison officer plays a pivotal role in guiding and navigating patients through the process of seeking opinions from doctors / consultants and the processes involved in getting the due treatment/ medical care. Among the job descriptions include:
- Attend to patients during their visit to guide them through the processes of seeking medical opinions from consultants / doctors.
- Attend to questions and queries that the patient and/or family members may have with regards to the internal processes / flow.
- Provide the right information in navigating the patients through the hospital's internal processes such as appointments, treatments, payment related matters. etc.
- Provide translation services to patients and/or family members wherever necessary.
- Resolve issues / problems that may be faced by patients to ensure smooth and positive customer
- experience,
- Be the first point of contact for customers and family members in attending to their feedbacks and/or
**Job Types**: Full-time, Permanent
Pay: RM2,500.00 - RM2,800.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
Schedule:
- Monday to Friday
Supplemental Pay:
- Yearly bonus
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Administration: 1 year (preferred)
**Language**:
- Mandarin (preferred)
- Bahasa (preferred)
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