Native Korean Customer Service Advisor

4 days ago

George Town, Malaysia Teleperformance Full time

KEY SKILLS

Customer Service
Customer Service Advisor
Korean Language
Inbound And Outbound Process

**Responsibilities**:

- Identify customer needs and assist them in using specific features and functionalities in the social media platform.
- Follow-up with customers to ensure their technical issues are resolved.
- Become and remain knowledgeable about social media products and community standards.
- Use market-specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users.
- Identify inefficiencies in workflows and suggest solutions.
- Enforce social media Terms of Use by carefully monitoring reports of abuse on the site.
- Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.
- Recognize trends and patterns, and escalate issues outside the company policy to the global team.
**Requirements**:

- Possess professional customer service skills; solutions mindset, multi-tasking, passion for customers and ability to deliver exemplary customer experience.
- Prior working experiences in customer-oriented product environment, consulting, or operations role.
- Ability to follow process and collaborate effectively to work in a team.
- Excellent written and communication skills in native and English language.
- Basic knowledge on Social media platforms as well as Computer operations.
Preferred Qualifications:

- Have exceptional grammar typing accuracy skills - experience with business communication
- Patience when handling tough cases.
- High affinity and cultural awareness of political/social situation regarding the relevant market/region that will be supported.
- Flexible in shifting schedule.
Salary Cap: 7,500 RM up to 9,500 RM
Depends on experiences
Note: THIS ROLE IS ONLY FOR NATIVE KOREAN’S RESIDING IN MALAYSIA WITH A VALID VISA.

**Job Types**: Full-time, Permanent

**Salary**: RM7,500.00 - RM9,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Flexible hours

Supplemental Pay:

- 13th month salary
- Attendance bonus
- Overtime pay
- Performance bonus
- Yearly bonus

COVID-19 considerations:
Always

License/Certification:

- KOREAN VISA (preferred)

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