Customer Service
1 day ago
JOB RESPONSIBILITIES
- Monitor and coordinate import & export shipments and transport arrangement with relevant parties to ensure smooth operations and shipment implementation
- Responsible for end-to-end customer engagement, i.e. proactive communication, update on shipment status, handling of customers’ complaints professionally and escalation of issues to superior if necessary
- Prepare customs documents, i.e. K1, K2, K3,K4 K8, K9 and etc.
- Prepare shipping documents, i.e. Preferential Certificate of Origin and etc.
- Handle import and export declarations to relevant authorities and attend to any queries from them
- Prepare high quality documents and ensure accurate billings to customers
- Support any other clerical and ad-hoc tasks as and when required
- Ensure documents and operations process comply to Customs & other current regulations for smooth cargo clearance.
- Update container movement planning.
- Handling on-time and accurate shipping arrangement and documentation ( (sea freight).
- Capable of handling full set of shipping documents for export and import (sea freight).
- Coordinate with Shipping line, Forwarding agent, customers, and internal teams on shipment requirements.
- Liaise with Forwarding / Agent / Customer for shipping and custom clearance of products (import & export shipping).
- Maintain the records, including filing K1, K2, and shipping documents (sea freight).
- Complete the job task assign by Superior from time to time.
- Monitor and track shipments, providing real-time updates to customers as necessary.
- Assist in resolving customer complaints, shipment delays, or discrepancies in a professional and timely manner.
- Serve as the primary point of contact for customers regarding shipment inquiries, orders, and tracking updates
**Job Details**
**JOB INFO & REQUIREMENT**
- Contract Type
- Full-time
- Job Type
- Non-Executive
- Experience Level
- 1-3 years
- Job Categories
- Customer Svc/Call Centre
- Minimum Education Required
- SPM
- Language Required
- English, Bahasa Malaysia
- Nationality Preferred
- Malaysians Only
- Gender Preferred
- All Genders
- Own Transport
- Car/Van
**SALARY & OTHER BENEFITS**
- Salary
**RM 2,500 to RM 3,000 per month
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