Customer Service Representative

1 day ago

Kepong, Malaysia Seri Stamford College Full time

Handle inquiries via all supported media channels both inbound and outbound services appropriately to all guests and partners.
- Listen attentively to customer needs, concerns and demonstrate empathy while maximizing opportunity to build rapport with the customer
- Handle accurate documentation of interactions, maintain data accuracy in the relevant contact management system, and understand a variety of media sources that interface with the service centre.
- To communicate with partners by telephone or electronic medium for domain matter.
- To escalate unresolved queries to designated teams for further investigation.
- To obtain and examine all relevant information to assess the validity of inquiries and to determine possible causes, and to propose appropriate solutions.
- To communicate progress and resolution of issues to internal and external customers.
- To update daily listing for day to day operation according to the given requirement.
- To ensure all documents, drawings, correspondences & reports are properly filed, recorded and up-to-date.
- Assist in all matter related to document control and general office administration including stationery order, photocopy, scanning, fax, filing & etc.

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: RM1,490.54 - RM3,687.35 per month

**Benefits**:

- Additional leave
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Mandarin (preferred)
- Bahasa (preferred)

Ability to Commute:

- Kepong (required)

Ability to Relocate:

- Kepong: Relocate before starting work (required)

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