Operations Executive

5 days ago

Kuching, Malaysia Food Journal Sdn Bhd Full time

**Duties and Responsibilities**
- Assist the Operations Manager in coordinating day-to-day operational activities to maintain efficiency and productivity.
- Collaborate with cross-functional teams including kitchen, front-of-house, and management to streamline operational workflow.
- Monitor inventory levels of ingredients, supplies, and equipment to ensure timely procurement and optimal stock availability, while minimizing waste and shortages.
- Support the development and implementation of standard operating procedures (SOPs) to enhance operational efficiency and maintain consistent quality.
- Troubleshoot and resolve issues with the POS system if it malfunctions or encounters any technical difficulties.
- Analyze and monitor key operational metrics (i.e. gross profit margin, food & labour cost percentage, inventory turnover) to identify trends and areas for continuous improvement, providing valuable insights to Operations Manager.
- Maintain accurate records and documentation related to operations, including reports, inventory records, and standard operating procedures (SOPs).
- Support in conducting regular audits and inspections to assess operational performance, ensure consistency in procedures and identify areas for improvement.
- Liaise with vendors, suppliers, and external partners to manage procurement processes, negotiate contracts, and maintain positive working relationships.
- Address and resolve operational issues promptly and efficiently with a focus on customer satisfaction.

**Position Requirement**
- Diploma or Degree in Business Administration, Management or a related field.
- Skills / Competencies
1. Good organizational and multitasking skills.
2. Good communication and interpersonal skills.
3. Detail-oriented and result driven.
4. Able to work independently with mínimal supervision
- Proficient in speaking and writing English, Bahasa Malaysia, and Mandarin.

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