Assistant Key Account Manager

4 days ago

Kuala Lumpur, Malaysia Unilever Full time

**Assistant Key Account Manager at Unilever Food Solutions, Miri & Brunei**
**Function: Customer Development (CD)**
**Reports to: Distributor Account Manager, Sarawak & Brunei**
**Scope: Local (Miri, with cross-border responsibility for Brunei)**
**Location: Based in Miri, Sarawak (office at distributor’s premises); agile/hybrid work arrangement**

**JOB PURPOSE**

This role exists to drive commercial success and market expansion for Unilever Food Solutions in Miri and Brunei. As a key member of the Customer Development team, you will champion growth across both Push (Retail) and Pull (Food Service/Operator) channels, building strong partnerships with top accounts and distributor teams. You’ll be empowered to deliver results that matter—growing our brands, strengthening customer relationships, and supporting Unilever’s purpose-led, inclusive culture.

**KEY RESPONSIBILITIES**
- Manage and grow top accounts in both Push (Retail) and Pull (Food Service/Operator) channels across Miri and Brunei
- Drive commercial success by increasing outlets, listings, reach, and penetration in assigned markets
- Achieve monthly and quarterly sellout targets by Net Invoice Value (NIV) and volume (cases)
- Develop and execute joint business plans with key customers and distributor partners
- Coordinate menu ideation, new product introductions, promotions, loyalty programs, and regional tactical plans
- Provide accurate and timely sellout forecasts; analyze data and market trends using Excel, Power BI, and other tools
- Indirectly manage and coach distributor sales representatives, including route planning and performance tracking
- Identify and capitalize on new market opportunities to increase market share
- Champion Unilever’s winning culture: care deeply, focus on what counts, stay three steps ahead, and deliver with excellence

**REQUIRED QUALIFICATIONS**
- Bachelor’s degree in any field
- Minimum 3-5 years’ experience in FMCG or food service industry, with proven track record in account management and distributor team leadership
- Strong analytical and data interpretation skills; proficient in Excel, Power BI, and business presentation tools
- Excellent communication skills in English; ability to communicate in Mandarin and/ or Malay would be a bonus
- Valid passport, driver’s license, and own transport; willingness to travel (30-50% travel required, including cross-border trips to Brunei and business meetings in other locations)

**PREFERRED QUALIFICATIONS**
- Experience in both Push (Retail) and Pull (Food Service/Operator) channels
- Culinary knowledge or experience in food solutions industry

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