Ticketing Officer

2 weeks ago


Kuala Lumpur, Malaysia SKY HOME TRAVEL & TOURS SDN BHD Full time

As a Ticketing Officer, you will play a vital role in assisting customers with their travel needs. You will be **responsible for booking flights, issuing tickets, and providing support for any reservation-related inquiries or issues**. Your goal is to ensure a seamless travel experience for our customers.

**Responsibilities**:

- Assist customers in booking flights, including providing information on available airlines, flight schedules, and fares
- Process ticket reservations and issue electronic and paper tickets using Global Distribution Systems (GDS)
- Handle ticket modifications and cancellations, including rebooking flights and calculating refund amounts
- Provide exceptional customer service by addressing customer inquiries and resolving any issues related to flight reservations
- Collaborate with airlines and travel suppliers to ensure accurate and up-to-date information is provided to customers
- Stay updated with industry trends and airline policies to provide accurate and timely information to customers
- Follow standard operating procedures and company policies to ensure compliance with industry regulations and customer satisfaction

Pay: RM1,800.00 - RM3,500.00 per month

**Benefits**:

- Cell phone reimbursement
- Free parking
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Professional development

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)

**Experience**:

- Travel Agency Work: 2 years (required)

Application Deadline: 12/31/2024


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