Ticketing Officer
2 weeks ago
As a Ticketing Officer, you will play a vital role in assisting customers with their travel needs. You will be **responsible for booking flights, issuing tickets, and providing support for any reservation-related inquiries or issues**. Your goal is to ensure a seamless travel experience for our customers.
**Responsibilities**:
- Assist customers in booking flights, including providing information on available airlines, flight schedules, and fares
- Process ticket reservations and issue electronic and paper tickets using Global Distribution Systems (GDS)
- Handle ticket modifications and cancellations, including rebooking flights and calculating refund amounts
- Provide exceptional customer service by addressing customer inquiries and resolving any issues related to flight reservations
- Collaborate with airlines and travel suppliers to ensure accurate and up-to-date information is provided to customers
- Stay updated with industry trends and airline policies to provide accurate and timely information to customers
- Follow standard operating procedures and company policies to ensure compliance with industry regulations and customer satisfaction
Pay: RM1,800.00 - RM3,500.00 per month
**Benefits**:
- Cell phone reimbursement
- Free parking
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Professional development
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)
**Experience**:
- Travel Agency Work: 2 years (required)
Application Deadline: 12/31/2024
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