IT Support Analyst

Scope of Works: - To gather and analyze user needs and system requirements from the various stakeholders. - To prepare and develop system specifications and system design. - To create and manage product backlog. - To prioritize and ordering items in the product backlog. - To act as primary liaison between the development teams and the customers. - To...

Job description - Information Management and Technology (IMT) Service Desk Analyst, G5 Summary of assigned duties Under the overall supervision of the Group Lead, Global Service Desk and reporting directly to the Helpdesk Officer, and in close coordination with other teams in the Information Management and Technology (IMT) Department, the incumbent is...

About Atos GroupAtos Group is a global leader in digital transformation with c. 67,000 employees and annual revenue of c. €10 billion, operating in 61 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high performance computing, Atos Group is committed to a secure and decarbonized...

**The incumbent is expected to undertake the following duties and responsibilities**: - Recommend an appropriate course of action to resolve tickets or escalate accordingly - Ensure that tickets which cannot be resolved at this level are escalated to the next level in a timely manner, with all troubleshooting steps and information collected and documented -...

**Key responsibilities but not limited to: - ** - Work independently with mínimal supervision to provide end-user support services. - Actively participates and executes tasks as defined in the team processes including but not limited to IT Service Management Processes such as Incident Management, Major Incident Management, Problem Management, Request...

Full-time Employee Status: Regular Role Type: Hybrid Department: Data Management Schedule: Full Time **Company Description**: - Experian unlocks the power of data to create opportunities for consumers, businesses and society. During life’s big moments - from buying a home or car, to sending a child to college, to growing a business exponentially by...

We are looking for **Business Analyst** who are available to join our team! Job Specializations : Business Analyst Work Location : Cyberjaya Qualification : Bachelor Degree Years of Experience : at least 3 years **Personal Skills** 1)Personal high responsibility and commitment 2)Excellent communication skills 3)Clear expression of the ideas, perfect...

**Business Analyst** Job Overview Business analysts (also known as a BA) help to define business problems via in-depth investigation and gathering of technical and non-technical information. Once the issue is clearly understood, they outline detailed requirements for a solution and ensure the delivered solution meets those business...

**The Role**: **Description**: The role of the Analyst is to ensure that group & local statutory reporting activities are delivered in an accurate and timely manner. The Analyst is responsible for closing activities and financial analysis which includes verifying financial data, making appropriate adjustments if needed, and provide financial analysis to...

Job Description: 2. Track and manage incidents and service requests using the ticket management system. 3. Monitor and respond to support tickets and inquiries within the established Service Level Agreement (SLA). 4. Collaborate with the IT team to troubleshoot and resolve system-related issues. 5. Participate in requirement studies and User Acceptance...