support analyst

7 days ago

Cyberjaya, Selangor, Malaysia Atos Services (M) Sdn Bhd Full time

About Atos Group

Atos Group is a global leader in digital transformation with c. 67,000 employees and annual revenue of c. €10 billion, operating in 61 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE is listed on Euronext Paris.

The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

Job title: Support Analyst

Location: Malaysia

Job Type: Permanent

Requirements:

Skill set & Experience

  • Experience of working in a large customer focused environment;

  • At least 1 year's experience in a customer service industry, preferably IT based;

  • At least 2 years experience of working in a helpdesk/customer handling environment;

  • Fresh graduates with IT knowledge is welcome to apply.

  • Previous working experience in a multinational Service Desk/Helpdesk environment for 1 to 2 years is an definite added advantage

  • Good interpersonal skills and customer interface skills – both on the phone and in person with customers and colleagues

  • Good written and verbal communication skills – in particular verbal and telephone enquiry handling skills in business fluent English.

  • Excellent listening skill

  • Good analytical skills and an ability to define the precise nature of customer problems;

  • Ability to conceptualize problems

  • Ability to give specific and clear instructions and problem-solving advice

  • Ability to organize and prioritize work in an effective manner

  • Ability to work under pressure and be decisive

  • Ability to support multiple accounts/customer environment

  • Methodical and disciplined approach to work

  • Self motivation, drive and determination to succeed

  • Good personal time management and task organization

  • Ability to structure and organize small projects

  • Ability to work well in a team

  • Good understanding of customer satisfaction principles and practices

Technical

  • In depth knowledge of PC technologies and desktop/server hardware and software architectures

  • Knowledge of cabling and network architectures

  • Ability to grasp new technical concepts quickly

  • In depth knowledge of Microsoft applications used on PCs – MS Office 2003, MS Windows XP knowledge of Lotus Notes mail

  • Basic understanding of computers and how they are configured

  • Ability to identify and distinguish between hardware, software, network and server problems;

  • Skills in the use of PCs and associated software and applications;

  • Good knowledge of Atos Origin support teams and their interface with customers

  • Knowledge and experience in the use of customer request recording systems and Atos Origin Service Management Tool

  • Knowledge and experience in RAS support and general administration

LI-Malaysia

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.

Choose your future. Choose Atos.

  • Business Analyst

    7 days ago

    Cyberjaya, Selangor, Malaysia Cyberjaya Education Group Berhad Full time

    A Business Analyst is responsible for analyzing financial and sales data to drive strategic decision-making and optimize business performance. This role combines expertise in financial planning, sales performance tracking, and market research to provide actionable insights that support organizational growth. The analyst prepares forecasts, monitors key...

  • Senior PMO Analyst

    7 days ago

    Cyberjaya, Selangor, Malaysia NTT DATA Business Solutions Full time

    Company DescriptionNTT DATA Business Solutions transforms SAP solutions into value by driving innovation through advisory, implementation, and managed services. With a powerful ecosystem of partners and SAP expertise at our core, we continually improve technology solutions for businesses. Our operations span more than 30 countries, and with over 16,000...

  • Senior Support Analyst

    7 days ago

    Cyberjaya, Selangor, Malaysia Krava Studio Enterprise Full time

    Deliver exceptional customer support to users, addressing inquiries and resolving issues promptly and effectively.Guide users through the onboarding process, ensuring they have a clear understanding of how to navigate and utilize platform features.Manage course enrollment processes, ensuring that users are enrolled in their desired courses without...

  • SharePoint Support Engineer

    2 weeks ago

    Cyberjaya, Selangor, Malaysia NTT DATA North America Full time $30,000 - $60,000 per year

    Req ID:343429NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a SharePoint Support Engineer to join our team in Cyberjaya, Selangor, Selangor (MY-10), Malaysia (MY).The support...

  • Quality Assurance Analyst

    2 weeks ago

    Cyberjaya, Selangor, Malaysia COMMERCE DOT COM SDN. BHD. Full time 40,000 - 60,000 per year

    Commerce Dot Com Sdn. Bhd. (CDC) is a government-linked company under the Ministry of Finance whereby the ministry's corporate arm, Ministry of Finance (Incorporated), holds a golden share in the company. Established in 1999 as a procurement solutions provider with over 20 years of experience under its belt, CDC has established itself as among the leading...

  • Sales Compensation Senior Analyst

    2 weeks ago

    Cyberjaya, Selangor, Malaysia Quest Software Full time $60,000 - $120,000 per year

    OverviewQuest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems.There are a few shared services hub globally and Cyberjaya is one of the key finance and accounting competency center and part of that shared service is the Deal Desk Program- Sales...

  • Senior Financial Accounting

    2 weeks ago

    Cyberjaya, Selangor, Malaysia Agensi Pekerjaan JobOnline Sdn Bhd Full time 60,000 - 120,000 per year

    Senior Analyst [Reporting & Analysis (Financial Accounting and Controlling (FAC)]Oil & Gas Industry7 months ContractCyberjaya, SelangorRM RM 4500Mon - Fri (9.30am - 6.30pm)PurposeThe Downstream Reporting & Analysis Organization is a team of >1,000 colleagues providing accurate, timely and insightful analysis to deliver more and cleaner energy...

  • Business Analyst

    1 week ago

    Cyberjaya, Selangor, Malaysia AIA Shared Services Sdn. Bhd. Full time

    Training and GuidanceDevelop training and other reference material to support end user adoption and usageFacilitate periodic training for relevant new joiners and key system usersBe key point of contact for general end user system queriesSystem Support – Change ManagementDocument business requirements for change requestsReview all proposed change requests...

  • Investor Relation Senior Executive

    7 days ago

    Cyberjaya, Selangor, Malaysia DXN Holdings Bhd Full time

    DXN Holdings Bhd is listed on Main Board of Bursa Malaysia (Code 5318), in Business since 1993. DXN Holdings Bhd is the investment holdings and management company of DXN Group.DXN is principally involved in the sales of health-oriented and wellness consumer products through a direct selling model. It operates a vertically integrated production facilities,...

  • Internship - Business / Management / Social Science / Administration (Jan 2026)

    5 days ago

    Cyberjaya, Selangor, Malaysia AIA Shared Services Sdn. Bhd. Full time

    Key Responsibilities:Data Reinsurance Support:Support reinsurance administration by following up with local insurers monthly for settlement and performing data reconciliation and clarificationAssist in preparing MNC portfolio resultsSupport reinsurance quotation process by validating data from local reinsurers and submitting data to reinsurersClaims...