Customer Service Executive

2 days ago

Bayan Lepas, Malaysia Opulent Solutions Sdn Bhd Full time

'¢ Act as interface between customer (Internal/External) and Opulent '¢ Provide pre-sales and post-sales support to customers' enquiry and follow up. '¢ Set realistic expectations, manage and resolve fulfillment related problems and provide support to customers ensuring a high level of satisfaction in any of the following area: a. Customer master records management b. Order management c. Contract management d. Billing management e. Supply management f. Inventory management g. Account Receivable management '¢ Maintain close relationship with existing key accounts to ensure continuing contract/services. '¢ Liaise with customer and internal functional departments on customer demands, pricing, engineering changes and new product introduction (NPI). '¢ Ensure accuracy and completeness of sales transactions. '¢ Continuous improvement in the ordering process in terms of quality and timeless. '¢ Handle general inquiries on orders and stocks availability, and others ad hoc matters. '¢ Prepares relevant reports and maintain customer files with up-to-date information, and to ensure timely submission of report. '¢ Assist in coordinating customer satisfaction surveys on a periodic basis and implements corrective actions. '¢ Manage NPI. '¢ Project management from Initiation & RFQ to delivery. '¢ Attend to all issues related to NPI project & communicate well internally & externally.
Since Year 2000, Opulent has been involved in providing solutions to the solid state lighting industries. Over the years, the infra-structure has been developing to meet the professional aspects of solid state lighting needs. From the basic printed circuit boards, we build Light Engines MCPCB, provide complete thermal solutions, assemble LEDs onto boards, and also manufacture the entire complete SSL product. In summary, our services or product offerings are: '¢ Professional Services Dedicated to Solid State Lighting (from R&D & Design) '¢ Comprehensive End to End Manufacturing Model '¢ OEM and ODM Box Build Assembly '¢ Thermal Solutions (from LED level till complete box build product) '¢ Metal Clad Printed Circuit Board '¢ Insulated Metal Substrate or Copper Clad Metal Laminates '¢ Printed Circuit Boards In house, our R&D specialises in thermal design, optics, mechanical design, industrial design, electronics design, ASIC and PCB Engineering. Our R&D is backed by a host of software tools which is complimented by state of the art measuring, testing and validation equipment. Over the last 2 decades, Opulent has progressively developed and provided solutions to a variety of industries from Consumer Electronics to the Automotive Industries, Medical, IT and now Solid State Lighting.
Bachelor's or Equivalent

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