Retail Operations Manager

2 weeks ago


Kuala Lumpur, Malaysia Luxury Careers Pte Ltd Full time

Personal Care Brand
- Good package & Benefits
- Good Culture and Progression

Retail Manager
- **Personal Care Brand**:

- **Good package & Benefits**:

- **Good Culture and Progression**

**Job Description**:

- Work alongside sales leaders to define objectives, standardize business reporting and create dashboards.
- Take charge of all retail outlet’s daily operations and maximize profitability by driving sales, minimizing operating costs through effective management of systems and processes.
- Proactively identify bottlenecks in the sales processes and find immediate solutions
- Execute business process improvement by simplifying process and implementing sales automation tools.
- Manage all analysis & reporting to help sales leaders make data-backed business decisions
- Lead all sales administrative & operational task to support sales & production team in meeting all assigned targets.
- Oversee end-to-end process of sales tracking and operational metrics
- Check accuracies of all purchase orders, invoices, relay orders instructions, sales records and compilation of monthly sales reports
- Ensure all members/customers database are managed and keyed in to POS system.
- Manage on-going analysis of sales team’s performance and effectiveness.
- Drive and execute strategic plans to achieve company’s sales targets.
- Lead instore customers satisfaction (NPS) initiative.

**Job Requirements**
- University graduate, majoring in Business Administration/Management or relevant discipline.
- Minimum 6 years of experience in retail sales and operations. environment - Retail, beauty and luxury background would be an advantage.
- Good interpersonal communication skills.
- Ability to work under pressure and manage multiple priorities
- Positive mindset to manage teams in achieving their sales targets.
- Analytical, meticulous and have sharp business acumen.
- Good leadership skills and stakeholder management skill.

Registration No: R2199447

EA Licence No: 22C1376


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