Customer Experience

About the roleAs the Customer Experience & Quality Assurance Lead at J&T EXPRESS (MALAYSIA) SDN. BHD., you will be fully responsible for driving user experience enhancement projects across our Malaysia operations. You will play a key role in ensuring service quality and optimizing the end-to-end customer journey—from counter transactions at retail outlets...

What you'll do?Respond to customer inquiries and resolve complaints through email channels in a timely and courteous manner.Address all customer concerns in alignment with company policies, procedures, and service standards.Proactively identify and assess complex or sensitive issues, escalating them to senior team members or appropriate departments when...

**Offer description**: $ 3,000.00 (monthly) Other type of contract Full Time JOB RESPONSIBILITIES - Cold Call client using a given phone directory and explain important information to clients and present their benefits - Answer incoming calls from prospective customers - Ask pertinent questions to understand the customer's requirements - Invite customer for...

**The Role** Comfort Works is looking for an enthusiastic and dedicated customer experience officer to enhance our customer experiences for the Western market. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services. **Key Responsibilities**: **Tracking Customer...

**Experience**: **Key Responsibilities**: **CX Strategy Development & Execution**: - Lead the design and implementation of customer experience strategies that align with the bank’s digital transformation goals and customer-centric values. - Oversee the optimization of end-to-end customer journeys across digital channels (mobile app, website, chatbot,...

**The Role**: As the Customer Experience Executive at The Makeover Guys, you will provide a people-oriented experience to our customers. You will help to increase the customer satisfaction through efficient and personalized support. You will also help to increase leads to sales conversion rate through efficient ommunication and filtering. Your work will...

**Duties and responsibilities**: As a Customer Experience Executive, you will play a key role in providing exceptional service and ensuring a positive living experience for our tenants. You will be responsible for understanding and addressing the unique needs of co-living tenants, managing their concerns, and enhancing their overall satisfaction. This role...

Customer Experience Representative Type: Full-TimeProject: Travel Platform/ Shared-BikeWorking Hour: 5 Working day 2 Off Day, Rotational ShiftJob Description:We are seeking a dedicated and personable Customer Experience Representative to join our dynamic team. The successful candidate will be responsible for handling customer inquiries across multiple...

**About AirAsia MOVE** - AirAsia MOVE is a dynamic and innovative travel technology company that is revolutionizing the way people travel. We are passionate about providing our customers with seamless and enjoyable travel experiences. As part of Capital A Group, we have a strong foundation and are committed to continuous improvement and innovation. **About...

Job Overview We are looking for a proactive and detail-oriented Customer Experience Intern to join our dynamic team. The intern will support our Customer Success team in ensuring that our customers achieve their desired outcomes while using our products and services. This internship provides an excellent opportunity to learn customer success strategies and...