Guest Service Executive

3 days ago

Kota Kinabalu, Malaysia Shangri-La Hotels Full time

Shangri-La Rasa Ria, Kota Kinabalu

Be part of our Shangri-La family

At Shangri-La Rasa Ria, Kota Kinabalu, we prioritize employee growth, offering learning and advancement opportunities. We provide competitive benefits and foster internal promotion, ensuring career progression within our organization. Our people are our greatest asset; we value them like family, treating everyone with honour and respect. We aim to be the preferred employer by offering competitive work benefits, equal opportunities, and comprehensive training for colleagues to advance and be acknowledged.

The resort consists of 494 guest rooms, a 64-acre nature reserve, the Rasa Ria Reserve, home to wildlife including long-tailed macaques and slow lorises, and home to an 18-hole championship golf course with picture-perfect views of Mt Kinabalu (a UNESCO World Heritage site).

We're looking for a Guest Service Executive (Korean Speaking) required for our Rooms Division.

Job summary

The Guest Service Executive (Korean Speaking), under the guidance and supervision of the Assistant Front Office Manager / Duty Manager is responsible to provide personalized service to guests such as to meet guests’ needs upon arrival and departure and provide a comfortable stay for guests by accommodating requests for information and offering assistance as required.

Requirement

Presentable and pleasant appearance.
Fluent in spoken and written Korean, English and Malay; additional language is a definite advantage.
Experience in a similar role for at least 1 year
Ability to interact engagingly and effectively
Resourceful and a self-starter
Hospitality industry experience a plus.

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