Customer Success Specialist

4 days ago

Bayan Baru, Malaysia MyGlit Full time

**Role**:Customer Service Exec -(Technical)

**Timings**:Shifting Schedule (Permanent)

**Industry**:BPO

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling- Your Responsibilities:
- Support customers to place online orders with the client.
- Provide timely support to customers through available
- Processing payments and confidential client information in a manner

that is precise and safeguards the customer’s personal and financial
- payment data at all times.
- Pro-actively support customers to mitigate the risk of damage to the

client’s brand and customer loyalty.
- Identify and escalate priority issues through appropriate channels as

and when necessary.- Works harmoniously with other team members to identify better

ways of working and promotes a culture of continuously improving

the customer support experience.
- Maintains and improves quality of service by sharing suggestions

and recommendations.
- Keeps job knowledge and skills up to date by attending training and

continuously learning.
- Meets all key performance indicators set by the company and client.
- Adheres to the policies and procedures set by the company and

client.
- Requirements
- Must be able to speak, read and write in English, and Mandarin
- Minimum of 6 months’ work experience in customer support in any

industry.
- Fresh graduates are welcome with degrees in the following

disciplines: English with Communication, English for Professionals,
- Mass Communication, or any related field.
- Call centre experience is not a ‘must’ but would be a distinct

advantage.
- Able to demonstrate critical thinking, a proactive attitude, and

composed communication in challenging situations.
- Able to receive continuous feedback and work in a fast-paced

working environment.

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