Customer Success Specialist(Cantonese and Mandarin)

1 week ago

Bayan Lepas, Malaysia Gratitude Inc. Full time

**Role**:Customer Success Specialist

**Timings**:Rotational Shifts (Permanent)

**Industry**:BPO

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Voice

Key Skills: Mandarin Cantonese english
- **Job Title: Customer Success Specialist (Mandarin Proficient)**

**Location**: Bayan Lepas, Penang

**Salary Range**: MYR 2800 to MYR 3300

**Job Type**: Full-time, Rotational Shift

**Responsibilities**:

- Build strong relationships with customers to understand their needs and concerns.
- Assist customers in navigating our products and services, resolving issues, and ensuring satisfaction.
- Collaborate with cross-functional teams to address customer inquiries and escalate issues when necessary.
- Maintain accurate and detailed customer records.

**Qualifications**:

- Proficiency in reading and writing Chinese characters is mandatory.
- Excellent communication skills in English, both written and verbal.
- Previous experience in customer support or a related field is a plus.
- Strong problem-solving skills and the ability to think on your feet.
- Comfortable working in a rotational shift environment.
- Tech-savvy with the ability to quickly learn and navigate new software.

**Benefits**:

- Competitive salary within the range of MYR 2800 to MYR 3300.
- Opportunities for career growth and advancement.
- Comprehensive training programs and ongoing support.
- Vibrant and inclusive work culture

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