Customer Success Specialist

7 days ago

Bayan Lepas, Malaysia Aisling Consulting Full time

**The CSS will be the primary contact for customers using the client’s website shopping channel.**

The CSS lives the values of our client which are:
- 1. **Responsibility**: The CSS represents the client and is the face of the brand to the outside world.
2. **Quality and a Passion for Excellence**: We always want to shoot for the best possible result.

The CSS is expected to project a professional company image through various communication channels.

**Qualifications**:
**Education background**:

- Bachelor’s Degree or at least Diploma or equivalent in any discipline.

**Work experience**:

- Minimum of 6 months work experience in customer support in any industry.
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
- Call centre experience is not a ‘must’ but would be a distinct advantage.

**- Must be able to speak, read and write in (Simplified) Chinese or Cantonese (Traditional Chinese)**

**Job Type**: Permanent

Pay: RM2,500.00 - RM3,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Attendance bonus
- Commission pay
- Tips

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Cantonese (preferred)

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