Customer Success Specialist
2 days ago
ROLE: Japanese - Customer Success Specialist
Location: Bayan Lepas, Penang, Malaysia.
Total Salary: RM 9,000 - 9,800
Project: Online Payment project
Language: Japanese (National from Japan)
Headcounts: 10
Work hour: 8am to 5pm (Mon to Sun) 5 days a week.
Joining Date: 22nd January & 2nd March 2026
Education: Fresh graduates are welcome, Customer Service experience preferred, who has diploma with CS experiences 3 - 5 yrs, or degree holder. If high school graduated person, must have Call centre CS
Note:
These candidates will begin working from home in Japan while their Employment Pass (EP) is being processed, as the hiring timeline is limited. (**January Intakes only, Match intake will Work from Office)
Responsibilities
Main Duties
* Handle inquiries in Japanese (phone, chat, email) — may vary by project
* Deliver customer support according to project requirements
* Assist with orders, technical support, reservations, and account-related issues
* Accurately record interactions and comply with company standards and regulations
* Coordinate with internal teams for escalation cases
* Maintain performance based on project KPIs and SLAs
NOTE: The paper work and relocation expenses will be jhandle by the company.
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