Customer Success Specialist

2 days ago


Bayan Lepas, Penang, Malaysia Recruitify_HR Full time

ROLE: Japanese - Customer Success Specialist

Location: Bayan Lepas, Penang, Malaysia.

Total Salary: RM 9,000 - 9,800

Project: Online Payment project

Language: Japanese (National from Japan)

Headcounts: 10

Work hour: 8am to 5pm (Mon to Sun) 5 days a week.

Joining Date: 22nd January & 2nd March 2026

Education: Fresh graduates are welcome, Customer Service experience preferred, who has diploma with CS experiences 3 - 5 yrs, or degree holder. If high school graduated person, must have Call centre CS

Note:

These candidates will begin working from home in Japan while their Employment Pass (EP) is being processed, as the hiring timeline is limited. (**January Intakes only, Match intake will Work from Office)

Responsibilities

Main Duties

* Handle inquiries in Japanese (phone, chat, email) — may vary by project

* Deliver customer support according to project requirements

* Assist with orders, technical support, reservations, and account-related issues

* Accurately record interactions and comply with company standards and regulations

* Coordinate with internal teams for escalation cases

* Maintain performance based on project KPIs and SLAs

NOTE: The paper work and relocation expenses will be jhandle by the company.



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