Customer Success Specialist

1 day ago

Bayan Lepas, Penang, Malaysia ARVION SERVICES SDN. BHD. Full time 48,000 - 54,000 per year

Job Overview:

We are hiring a Mandarin speaking Customer Success Specialist (CSS) on behalf of our client, a leading global e-commerce brand.

In this role, you will support customers via inbound calls and emails, ensuring a smooth online shopping experience. You'll be part of a high-performing, multicultural support team that represents the client's values of professionalism, quality, and customer-first service.

What You'll Do

  • Provide excellent support to customers via phone and email
  • Assist with online orders, inquiries, and issue resolution
  • Handle payments and sensitive data securely
  • Maintain a professional and empathetic attitude at all times
  • Escalate complex issues to the appropriate teams
  • Collaborate with team members to enhance customer experience
  • Stay updated on products and meet performance KPIs

Requirements

  • Minimum qualification: SPM or equivalent and above
  • Languages: Fluent in Mandarin and English (spoken & written)
  • Strong communication and problem-solving skills
  • Able to work on a 24/7 rotational shift, including weekends and public holidays
  • At least 6 months of customer service experience is preferred but not mandatory
  • Fresh graduates are encouraged to apply (especially those with degrees in Mass Communication, English, or related fields)

What We Offer

  • EPF & SOCSO contributions
  • Medical and/or personal accident insurance
  • Maternity leave in accordance with statutory requirements
  • Full training provided with continuous development support
  • Language allowance for Mandarin speakers
  • Career growth opportunities within a global company
  • Supportive, multicultural team environment

Job Types: Full-time, Contract, Fresh graduate

Contract length: 12 months

Pay: RM4, RM4,500.00 per month

Benefits:

  • Additional leave
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Ability to commute/relocate:

  • Bayan Lepas : Reliably commute or planning to relocate before starting work (Required)

Education:

  • STM/STPM (Required)

Experience:

  • Customer service: 1 year (Preferred)

Language:

  • Mandarin (Required)
  • english (Required)

Location:

  • Bayan Lepas Required)

Work Location: In person

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