Customer chat support specialist

2 weeks ago


Bayan Lepas, Penang, Malaysia IByte Technology Solutions Full time 40,000 - 60,000 per year

Company Description

IByte Technology Solutions goes beyond traditional software development and consulting services. We specialize in talent acquisition and resource supply, ensuring our clients have access to top professionals in the industry. Our dedication to excellence extends beyond creating innovative solutions, as we comprehend the importance of assembling the right team for each project.

Role Description

This is a full-time on-site role for a Customer Chat Support Specialist, located in Bayan Lepas. The Customer Chat Support Specialist will handle customer inquiries via chat, provide solutions to resolve issues, ensure customer satisfaction, and maintain a high standard of support by utilizing excellent interpersonal and communication skills. Additional responsibilities include following up with customers to ensure their concerns are resolved and analyzing customer feedback to improve the support process.

Qualifications

  • Strong Interpersonal Skills and excellent Communication abilities
  • Customer Support experience and dedication to Customer Satisfaction
  • Analytical Skills to assess and enhance support processes
  • Ability to work effectively in a team environment
  • Previous experience in a similar role is a plus
  • High school diploma or equivalent; additional qualifications in customer service or a related field are advantageous


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