Technical Customer Support

1 day ago

Bayan Lepas, Penang, Malaysia NCS Global Technology Full time 24,000 - 36,000 per year

Key Responsibilities:

  • Provide customer support via telephone, email, and chat.
  • Troubleshoot issues using basic technical product knowledge.
  • Use internal tools to resolve customer problems and document interactions in real-time.
  • Escalate complex issues to appropriate teams under supervision.
  • Communicate solutions clearly and effectively to both technical and non-technical users.
  • Handle and diffuse upset or frustrated customers professionally.
  • Collaborate with fellow technicians and supervisors to resolve issues.
  • Follow defined procedures and quality standards.
  • Continuously learn new technologies, platforms, and product updates.

Requirements:

  • Bachelor's or Associate Degree (preferably in a technical field).
  • Technical certifications (e.g., CompTIA, Microsoft, Cisco) are a plus.
  • 1–3 years of experience in technical support (fresh graduates are welcome to apply).
  • Basic computer literacy and proficiency in Microsoft Office applications.
  • Ability to explain technical issues in simple, clear terms.
  • Strong communication, listening, and customer service skills.
  • Willingness to work rotational night shifts.

Job Type: Contract

Contract length: 12 months

Pay: Up to RM3,000.00 per month

Ability to commute/relocate:

  • Bayan Lepas: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • What is your expected salary?

  • Do you able to work nightshift?

Education:

  • Bachelor's (Required)

Language:

  • English (Required)

Work Location: In person

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